data

Opinions: 

Travel Tech

Even the technologically challenged among us will be aware that we are now living in an information age. If the 20th century began this explosion in the creation and collection of information, the 21st will see it grow beyond virtually our collective comprehension.

All around us are the signs of exponential growth in information and data. The number of text messages sent every day exceeds the number of people on the planet. 600 tweets are sent every second. By 2020, it is predicted that there will be 75 billion devices connected to the Internet. Between 2012 and 2013, the human race produced 2.7 zettabtytes of data; 500 times more than throughout the rest of human history! And this figure is expected to increase three-fold to over 8 exabytes by 2015.

BIG DATA AND THE CLOUD

Amplifying this trend is the growth of cloud computing, and an attendant phenomenon which is already offering businesses opportunities that were hitherto unimaginable. Big Data has already become a buzz term, and the phrase essentially refers to any dataset which is too large to be stored, catalogue or analysed via traditional methods.

However, cloud computing is making it feasible to analyse such vast datasets. It certainly poses challenges for businesses, but also particularly provides an opportunity to get to know their customers more intimately in a way that was never thought possible previously.

In such a climate, it is not at all surprising that we see trends which reflect this. In the US, 77% of marketers have increased data collection over the past year. For marketers, this data enables them to better understand their customers. According to eMarketer, companies collect not only data about location or demographics, but also psychological and social information, enabling them to establish a better impression of the behaviour of their ideal customer.

BETTER UNDERSTANDING THE CONSUMER

The gathered data enables marketers to build customer profiles and better achieve segmentation. Among US marketers, 57% declare that they increase data collection in order to get a better understanding of consumers. Getting enough data to obtain a full profile of consumers is an important goal for marketers, although collecting relevant data remains a challenge for them.

While marketers are using different tools to collect information, they still struggle to combine data to build qualitative profiles of consumers. One of the challenges of Big Data, as has been widely acknowledged, is knowing precisely how to deal with it. Although tools now exist to make this process plausible, dealing with data that is more than geometric in scope has not yet been fully mastered.

RIGHT TO BE FORGOTTEN

However, while Big Data offers potential opportunities to business, it also poses ethical questions. The marketing trend of vast data collection is in opposition to previous data initiatives, and to government legislation passed on the subject. The EU is regulating the collection of personal data and has implemented the “right to be forgotten” concept. This issue is a particularly prickly one given the recent NSA-related revelations unveiled by Edward Snowden. If privacy wasn't a big issue already, it certainly is now.

Therefore opportunities exist for businesses to take advantage of this data protection trend. The social media site Snapchat is recruiting users who particularly possess this asset; Snapchat posts are destroyed within the 10 seconds following their publication. Personal data protection is also an important topic for academia. A team of MIT researchers has recently developed openPDS; a platform which enables users to choose what specific kinds of data they are willing to share with websites and apps.

THE DATA PARADOX

Consumers are paradoxical. On the one hand, they would like to use apps and websites which are personalised and relevant to their needs, without having to register or re-enter their information every time they visit the app or the website. On the other hand, they would like to master their data, keep their personal information private, and ensure that it will not be sold for commercial purposes. This paradox should be considered by marketers when collecting data. All marketers and businesses should have a clear policy about which data they collect, for what purpose, and make it available to customers. Transparency is and always will be appreciated by consumers.

Discussion

comments powered by Disqus

More from #DTTT

  • Killer-Content-Strategy-Feature
    In January we present:
    10 Takeaways on Creating a Killer Content Strategy

    When it comes to creating content, there are key factors that every brand should consider. Amongst other elements, one of the most important points about content is the need for a strong strategy.

  • Launchpad-opinion-feature
    In December we present:
    6 reasons why to become a Launchpad member for 2019

    Here at the #DTTT we are proud to offer The Launchpad, a wealth of industry knowledge, insight and examples, and it is going to be bigger and better in 2019. Here’s why your team should sign up today!

  • Day 1 - 7.Visit Greenland-18
    In November we present:
    #DTTT Global Takeaways

    Wow, this year’s #DTTTGlobal has gone above and beyond our expectations! Such an inspiring two days, packed full with valuable insights and knowledge from some truly dynamic DMOs who joined us from around the world (and of course some authentic Finnish sauna time in between!). It’s so great to see destinations developing and evolving their […]

  • puerto rico
    In November we present:
    Welcoming visitors back to Puerto Rico

    Discover Puerto Rico is the newly established, non-profit destination marketing organisation for the island of Puerto Rico, responsible for all global sales and marketing.

  • Excited-Global-1-Feature
    In November we present:
    5 reasons why we’re excited for #DTTTGlobal 2018

    #DTTTGlobal is just over a week away and we are all getting very excited here at DTTT HQ!

  • Banff-Lake-Louise-feature
    In November we present:
    Marketing Canada’s first national park with a data-driven approach

    Diane Bures, Director of Consumer Marketing at Banff and Lake Louise Tourism will be joining us at #DTTTGlobal and we are looking forward to hearing about the different marketing initiatives it has developed to enhance the visitor experience while always encouraging responsible tourism.

    #data drive strategy #responsible tourism #canada #storytelling
Show more
-->
© 2017 Digital Tourism Think Tank

Digital Tourism Think Tank logo imge