Is 100% Review Satisfaction Achievable?
Review sites, such as TripAdvisor, are providing the consumer the opportunity to leave honest feedback about their stay and/or experiences to potential future consumers. This session will focus on whether it is possible for a business to achieve 100% review satisfaction, and if so, how?
Issues to be addressed
- Is satisfaction subjective?
- Business Examples
- Are these review sites to be trusted?
- How to identify a fake review?