Live Session 1: Review Satisfaction
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Is 100% Review Satisfaction Achievable?

Review sites, such as TripAdvisor, are providing the consumer the opportunity to leave honest feedback about their stay and/or experiences to potential future consumers. This session will focus on whether it is possible for a business to achieve 100% review satisfaction, and if so, how?

Issues to be addressed

  • Is satisfaction subjective?
  • Business Examples
  • Are these review sites to be trusted?
  • How to identify a fake review?
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