Travel Tech

Snapchat is becoming an increasingly influential and important social media platform. The video messaging application created by Evan Spiegel, Bobby Murphy, and Reggie Brown, and further developed by Stanford University students was released in September, 2011, and has built up a massive reputation in little over three years.

It was originally envisaged that Snapchat would be very much a platform for everyday chat and communication, but it has quickly grown into a way that brands can advertise. But making the most of Snapchat is not necessarily easy, with knowledge about this relatively new social platform in considerably shorter supply than the much more prominent Facebook and Twitter.

So here are a few examples of companies that have recently made the most of Snapchat as a commercial platform.

Taco Bell

Taco Bell is a renowned fast food outlet in the United States, where it has a significant reputation, despite having virtually no presence at all in Europe. Taco Bell serves more than 2 billion customers each year in more than 6,500 restaurants, and is ranked as the sixth largest fast food chain in the Unites States.

In order to build its social platform, Taco Bell has attempted to follow its fans to the most active social sites. This process ultimately led them to Snapchat, and the company has since utilised the social media network in order to introduce popular new items to its menu. Taco Bell has also utilised Snapchat to engage in witty interactions with its customers through its Snapchat Stories.

The activity of Taco Bell on Snapchat indicates that it is possible to attract new customers to the restaurant to try the latest products via this platform, or simply engage existing customers via absorbing content.


GrubHub is a mobile and online food-ordering company that connects diners and corporate businesses with thousands of takeout restaurants in more than 700 U.S. cities and London. This growing band has utilised Snapchat in an extremely original way in order to enhance its restaurant delivery service.

GrubHub sends customers special updates and deals directly, but these are often exclusive to Snapchat. This helps keep fans of the brand engaged with its content, and also often leads to them spreading the word about the Snapchat service offered by the company.

Additionally, the brand has also used the platform innovatively as a way to recruit staff, even advertising for a Snapchat-savvy intern for its marketing department. In order to land this particular position, the individual in question was asked to create a striking doodle in order to qualify for an interview with the company.

GrubHub has clearly made the most of Snapchat to connect with both customers and staff.

Wet Seal

Wet Seal is a young women's clothing retailer headquartered in Foothill Ranch, California. It carries low, budget or economy priced brand name and company-designed apparel and accessories. The company has particularly emphasised photographic content of its ranges via Snapchat, but has also found a way to utilise the social platform in an original and unique way.

Wet Seal partnered up with MissMeghanMakeup, a YouTube beauty blogger with over 320,000 subscribers on the massively popular video site, in order to enable the company to tap into a key demographic. Backed by her large audience, Wet Seal was able to reach a much larger group of people, and consequently was honoured with the Shorty Award for “Best Brand on Snapchat”.

This underlines that Snapchat is an excellent way to identify and reach a key demographic, and this can be done in innovative and interesting ways.


McDonald's is a company that needs no introduction, but the fast food giant has been faced with a few challenges in recent years. Although the corporation recovered from a wave of rather negative publicity in the early years of the century, its sales have been down recently as people become more interested in healthy eating.

Nonetheless, McDonald's is a massively significant corporation, and by far the biggest fast food company on the planet, so it is always worth paying attention to the way that the company markets itself. It is interesting then that McDonald's particularly targeted customers during the Super Bowl, timing the posts made on the subject skilfully to ensure the maximum audience impact.

This illustrates an absolutely key aspect of Snapchat; its instantaneous nature. Snapchat lives in the here and now, and being in touch with an audience on this social media platform can enable you to target them with the right message at exactly the right time.

HBO ‘Girls’

Finally, the HBO series ‘Girls’ also reached out via Snapchat in an original way, giving viewers glimpses of upcoming episodes via the social media platform. Although this is a major television programme on a vast cable network, this approach will work equally well with smaller productions as well.

Snapchat lends itself perfectly to timely reminders, promotions and deals, and it is the perfect platform to offer exclusive content to reel in potential customers. As the social media platform continues to grow, businesses in the travel industry would be well advised to think about ways that they can target customers with this innovative and user-oriented social platform.

More from #DTTT

  • In February we present:
    [DTTTInsights] What is structured data and why is it important for DMOs?

    #TechInsights | What is structured data and why is it important for DMOs?  Structured data may be a term you are already familiar with, one of those terms you have heard but you’re not quite sure what it means or why you need it, or you have absolutely no idea and are yet to explore […]

    #structured data #rich snippet #SEO strategy #schema markup #voice search #content
  • In February we present:
    Shaping Vienna – A New Visitor Economy Strategy for the Vienna Tourist Board

    Sustainable tourism growth is at the forefront of destination strategy today, proposing new visions and objectives for the future of the visitor economy. The Vienna Tourist Board presents its Visitor Economy Strategy 2025, Shaping Vienna, reflecting a new era of tourism that targets sustainable development with an emphasis on adding value for the city, its […]

    #Visitor Economy Strategy #sustainable tourism #add value #Vienna Tourist Board
  • In February we present:
    Travel Oregon – Rethinking Content Styles

    For Travel Oregon, content has taken several changes in direction over the years, with a timeline of multiple successful campaigns under its name. This is a great example of a DMO that has adapted its content style over time to align with the ever-changing travel landscape, highlighting the role of sustainability and its impact, and […]

    #rethinking content style #brand dna #sustainability #travel oregon #brand-values #differentiation
  • In January we present:
    #ClientStories Visit Brussels | Full Digital Transformation

    The Digital Tourism Think Tank conducted a full Digital Transformation assessment and organisational audit of Visit Brussels, looking at every single aspect of the organisation and its digital activities.  Using our carefully curated 12-step approach, we reviewed the organisation from a completely holistic perspective, analysing everything from the organisational structure to the visitor cycle and […]

    #digital content strategy #brand transformation #Visit Brussels #digital transformation #design-thinking #Knowledge Exchange
  • In January we present:
    Visit California – The Pivotal Brand Touchpoint

    Visit California is a DMO that is really leading the way when it comes to leveraging the destination brand story, and has long been a destination that we here at the #DTTT consider to be a best practice when it comes to delivering compelling content, all year round.   Visit California understands the importance of […]

    #brand desire #brand story #visit California #touchpoints #brand-identity #content strategy
  • In January we present:
    Digitising a Destination with Tourisme Bretagne

    Today, the travel industry finds itself in an unprecedented position. The competition has never been so high and with the issue of sustainability rife within the industry and world as a whole, DMOs are striving to implement initiatives that support sustainable growth for the destination, tourists and all stakeholders involved.  The Federation of Breton Tourist […]

    #Tourisme Bretagne #sustainable tourism #customer journey #DTTT-global #digital strategy #digitalisation
Show more
© 2017 Digital Tourism Think Tank

Digital Tourism Think Tank logo imge