Generative AI Applications:

1. Personalised Luggage Tracking: Imagine an AI chatbot that uses luggage claim data and flight information to generate personalised updates for each traveller. The chatbot could inform them of the estimated arrival time for their luggage at a specific carousel, reducing anxiety and wait times.

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2. Automated Baggage Claim Notifications: Generative AI can create clear and concise text messages or announcements informing passengers of their luggage claim carousel number based on their flight information. This can be particularly helpful in crowded airports with multiple baggage claim areas.

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3. Interactive Luggage Assistance: An AI-powered airport information kiosk could utilise luggage claim data and generative AI to answer passenger queries about their luggage status. The kiosk could not only provide the carousel number but also generate real-time updates on any delays or unforeseen circumstances.

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4. Luggage Claim Route Mapping: Generative AI can be integrated with airport navigation apps to create personalised routes for passengers to reach their designated luggage claim area efficiently, considering factors like their arrival terminal and current location within the airport.

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5. Multilingual Luggage Claim Assistance: Generative AI can translate luggage claim information and passenger updates into real-time, ensuring clear communication and reducing confusion for non-native speakers navigating unfamiliar airports.

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These examples showcase how generative AI can be used in conjunction with luggage claim information to personalise the airport experience for travellers, improve communication and streamline the baggage claim process.