Organizations are beginning to create the structures and processes that lead to meaningful value from gen AI. While still in early days, companies are redesigning workflows, elevating governance, and mitigating more risks.

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Organizations are starting to make organizational changes designed to generate future value from gen AI, and large companies are leading the way. The latest McKinsey Global Survey on AI finds that organizations are beginning to take steps that drive bottom-line impact—for example, redesigning workflows as they deploy gen AI and putting senior leaders in critical roles, such as overseeing AI governance. The findings also show that organizations are working to mitigate a growing set of gen-AI-related risks and are hiring for new AI-related roles while they retrain employees to participate in AI deployment. Companies with at least $500 million in annual revenue are changing more quickly than smaller organizations. Overall, the use of AI—that is, gen AI as well as analytical AI—continues to build momentum: More than three-quarters of respondents now say that their organizations use AI in at least one business function. The use of gen AI in particular is rapidly increasing.

• How companies are organizing their gen AI deployment—and who’s in charge
• Early days for following best practices
• AI is shifting the skills that organizations need
• AI use continues to climb
• About the research