Programme

Check out the sessions below, from interactive sprints to amazing keynotes. Programme is subject to change.

Wednesday

4 June

Digital Service Design

Creating Connected and Accessible Experiences 

Explore how digital service design is shaping the future of tourism by shifting focus on integrating digital and physical interactions. Teams will examine the visitor journey by focusing on creating connected and accessible experiences that drive engagement. Participants will delve deeper into the role of innovation and interfaces in the enhancement of destination management and marketing. We will also explore how digital tools can contribute to more inclusive tourism.

Shaping AI Strategy

Designing an AI Strategy Through Innovation and Multi-Modal Technologies

Dive deep into the practical applications of generative AI. Teams will explore how multi-modal technologies and advanced AI infrastructures will transform visitor services, marketing and destination management. Participants will design solutions that integrate across modalities, explore strategies for sustainable AI adoption and address ethical considerations to improve efficiency, while preserving authentic human connections in tourism experiences.

8:30

No items found.

Registration Breakfast

Digital Service Design

Creating Connected and Accessible Experiences 

Explore how digital service design is shaping the future of tourism by shifting focus on integrating digital and physical interactions. Teams will examine the visitor journey by focusing on creating connected and accessible experiences that drive engagement. Participants will delve deeper into the role of innovation and interfaces in the enhancement of destination management and marketing. We will also explore how digital tools can contribute to more inclusive tourism.

Shaping AI Strategy

Designing an AI Strategy Through Innovation and Multi-Modal Technologies

Dive deep into the practical applications of generative AI. Teams will explore how multi-modal technologies and advanced AI infrastructures will transform visitor services, marketing and destination management. Participants will design solutions that integrate across modalities, explore strategies for sustainable AI adoption and address ethical considerations to improve efficiency, while preserving authentic human connections in tourism experiences.

9:00

Nick Hall
Founder & CEO
Digital Tourism Think Tank
Ian Thomas MBE
Chief Operating Officer
NewcastleGateshead Initiative

Welcome to XDW 2025

Digital Service Design

Creating Connected and Accessible Experiences 

Explore how digital service design is shaping the future of tourism by shifting focus on integrating digital and physical interactions. Teams will examine the visitor journey by focusing on creating connected and accessible experiences that drive engagement. Participants will delve deeper into the role of innovation and interfaces in the enhancement of destination management and marketing. We will also explore how digital tools can contribute to more inclusive tourism.

Shaping AI Strategy

Designing an AI Strategy Through Innovation and Multi-Modal Technologies

Dive deep into the practical applications of generative AI. Teams will explore how multi-modal technologies and advanced AI infrastructures will transform visitor services, marketing and destination management. Participants will design solutions that integrate across modalities, explore strategies for sustainable AI adoption and address ethical considerations to improve efficiency, while preserving authentic human connections in tourism experiences.

9:15

Keynote
Jan Hutton
Chief Executive Officer
Australian Tourism Data Warehouse (ATDW)

Designing Technology for The Future of Product Distribution

Jan Hutton, CEO of the Australian Tourism Data Warehouse (ATDW), will delve into how ATDW is reimagining the future of product content distribution across Australia and beyond. Drawing on ATDW’s extensive database of more than 65,000 profiles, this session offers real-world insights into partnership-driven approaches to content distribution and how ATDW is navigating today’s digital landscape while laying the groundwork for transformative growth on a global scale, focusing on:

  • How is ATDW approaching the future of product content distribution across both public and commercial channels?
  • Where are there opportunities to seize collective growth through stronger product distribution?
  • What role do global technology partnerships play in shaping next-generation digital infrastructure for tourism?

Digital Service Design

Creating Connected and Accessible Experiences 

Explore how digital service design is shaping the future of tourism by shifting focus on integrating digital and physical interactions. Teams will examine the visitor journey by focusing on creating connected and accessible experiences that drive engagement. Participants will delve deeper into the role of innovation and interfaces in the enhancement of destination management and marketing. We will also explore how digital tools can contribute to more inclusive tourism.

Shaping AI Strategy

Designing an AI Strategy Through Innovation and Multi-Modal Technologies

Dive deep into the practical applications of generative AI. Teams will explore how multi-modal technologies and advanced AI infrastructures will transform visitor services, marketing and destination management. Participants will design solutions that integrate across modalities, explore strategies for sustainable AI adoption and address ethical considerations to improve efficiency, while preserving authentic human connections in tourism experiences.

9:50

Keynote
Julie Van Oyen
Product Designer
Europeana

Design Matters: Enriching Visitor Experiences with Artefacts

How can digital design unlock the storytelling potential of cultural archives and museum collections? With this session, Julie Van Oyen, Product Designer at Europeana, takes you on a journey through innovative web-based interfaces that bring heritage to life. We will focus on design techniques that deepen engagement and reveal the layers of meaning within destination narratives. Blending creativity, research and innovation, this session will explore the intersection of culture and digital service design, shining a light on:

  • How can digital platforms support tourism and strengthen local identity by showcasing cultural collections online?
  • In what ways can design and technology be used to reimagine storytelling in the cultural heritage space?
  • How does user experience research shape interface design that pushes the boundaries of how cultural content is accessed and experienced?

Digital Service Design

Creating Connected and Accessible Experiences 

Explore how digital service design is shaping the future of tourism by shifting focus on integrating digital and physical interactions. Teams will examine the visitor journey by focusing on creating connected and accessible experiences that drive engagement. Participants will delve deeper into the role of innovation and interfaces in the enhancement of destination management and marketing. We will also explore how digital tools can contribute to more inclusive tourism.

Shaping AI Strategy

Designing an AI Strategy Through Innovation and Multi-Modal Technologies

Dive deep into the practical applications of generative AI. Teams will explore how multi-modal technologies and advanced AI infrastructures will transform visitor services, marketing and destination management. Participants will design solutions that integrate across modalities, explore strategies for sustainable AI adoption and address ethical considerations to improve efficiency, while preserving authentic human connections in tourism experiences.

10:15

Keynote
Olli Ylioja
Head of Digital
Visit Turku Archipelago

Designing Saaristo: Building a Brand with Fulfilment

How do you breathe new life into a destination brand while ensuring it delivers on its promise? In this session, Olli Ylioja, Head of Digital at Visit Turku Archipelago, shares the story behind Saaristo – a brand reset that reimagines Turku Archipelago’s identity for a new era of digital engagement. This session offers a powerful case study on how destinations can intentionally apply service design principles, aligning vision, voice and value in the digital space, exploring:

  • How has the destination’s brand evolved over time and how is storytelling now being used to better capture the unique spirit of the islands?
  • How can destinations ensure that the experiences shown in campaign assets are easily discoverable and bookable?
  • How do digital platforms and design help bridge the gap between a destination's narrative and the visitor journey, turning a brand promise into a meaningful visitor experience?

Digital Service Design

Creating Connected and Accessible Experiences 

Explore how digital service design is shaping the future of tourism by shifting focus on integrating digital and physical interactions. Teams will examine the visitor journey by focusing on creating connected and accessible experiences that drive engagement. Participants will delve deeper into the role of innovation and interfaces in the enhancement of destination management and marketing. We will also explore how digital tools can contribute to more inclusive tourism.

Shaping AI Strategy

Designing an AI Strategy Through Innovation and Multi-Modal Technologies

Dive deep into the practical applications of generative AI. Teams will explore how multi-modal technologies and advanced AI infrastructures will transform visitor services, marketing and destination management. Participants will design solutions that integrate across modalities, explore strategies for sustainable AI adoption and address ethical considerations to improve efficiency, while preserving authentic human connections in tourism experiences.

11:25

Fireside Chat
Simone Grasso
Project Lead
Systematica
Lily Scarponi
Researcher
Fondazione Transform Transport ETS

Effectively Using Spatial Data in the Destination

As destinations integrate digital and physical touchpoints, spatial data provides a powerful lens for building personalised and accessible visitor experiences. This session explores how destinations are leveraging spatial data to better understand how people navigate and interact with a place, making it an essential tool in experience design and destination planning.

Bringing together different perspectives, this panel will examine how data-driven approaches are being applied to enhance digital service design, creating more connected and inclusive visitor journeys:

  1. How can spatial data inform the design of visitor experiences across physical and digital environments?
  2. What are the ethical and practical considerations for collecting and applying location-based insights?
  3. How can destinations use real-time spatial data to optimise engagement, visitor flows and accessibility in key areas?

Digital Service Design

Creating Connected and Accessible Experiences 

Explore how digital service design is shaping the future of tourism by shifting focus on integrating digital and physical interactions. Teams will examine the visitor journey by focusing on creating connected and accessible experiences that drive engagement. Participants will delve deeper into the role of innovation and interfaces in the enhancement of destination management and marketing. We will also explore how digital tools can contribute to more inclusive tourism.

Shaping AI Strategy

Designing an AI Strategy Through Innovation and Multi-Modal Technologies

Dive deep into the practical applications of generative AI. Teams will explore how multi-modal technologies and advanced AI infrastructures will transform visitor services, marketing and destination management. Participants will design solutions that integrate across modalities, explore strategies for sustainable AI adoption and address ethical considerations to improve efficiency, while preserving authentic human connections in tourism experiences.

11:50

Design Sprint
No items found.

Designing Digital Services in Tourism

Through a collaborative process, participants will explore how digital service design can enhance visitor experiences by focusing on content discoverability, digital storytelling, seamless journey integration and user-centred design. Together, these concepts will demonstrate how compelling stories, accessible platforms and UX-driven development can inspire discovery and drive bookings, supporting strategies for more connected and inclusive tourism experiences.

Digital Service Design

Creating Connected and Accessible Experiences 

Explore how digital service design is shaping the future of tourism by shifting focus on integrating digital and physical interactions. Teams will examine the visitor journey by focusing on creating connected and accessible experiences that drive engagement. Participants will delve deeper into the role of innovation and interfaces in the enhancement of destination management and marketing. We will also explore how digital tools can contribute to more inclusive tourism.

Shaping AI Strategy

Designing an AI Strategy Through Innovation and Multi-Modal Technologies

Dive deep into the practical applications of generative AI. Teams will explore how multi-modal technologies and advanced AI infrastructures will transform visitor services, marketing and destination management. Participants will design solutions that integrate across modalities, explore strategies for sustainable AI adoption and address ethical considerations to improve efficiency, while preserving authentic human connections in tourism experiences.

12:55

No items found.

Lunch

Digital Service Design

Creating Connected and Accessible Experiences 

Explore how digital service design is shaping the future of tourism by shifting focus on integrating digital and physical interactions. Teams will examine the visitor journey by focusing on creating connected and accessible experiences that drive engagement. Participants will delve deeper into the role of innovation and interfaces in the enhancement of destination management and marketing. We will also explore how digital tools can contribute to more inclusive tourism.

Shaping AI Strategy

Designing an AI Strategy Through Innovation and Multi-Modal Technologies

Dive deep into the practical applications of generative AI. Teams will explore how multi-modal technologies and advanced AI infrastructures will transform visitor services, marketing and destination management. Participants will design solutions that integrate across modalities, explore strategies for sustainable AI adoption and address ethical considerations to improve efficiency, while preserving authentic human connections in tourism experiences.

14:15

Keynote
Eve Le Gall
Deputy Director, Marketing & Partnerships
Atout France

Exploring Agentic AI Applications

Can artificial intelligence redefine how we plan and experience travel? As destinations embrace digital innovation, this session will ask what it really takes to integrate AI strategically into travel planning. Eve Le Gall, Deputy Director, Marketing and Partnerships, will explore Atout France's MarIAnne, an AI-driven travel planner that creates personalised itineraries with tailored suggestions for where to stay, eat and explore:

  • Could smart itineraries guide visitors towards lesser-known places, helping manage tourism flows more sustainably?
  • What role does data play in making AI-powered travel planners more inclusive?
  • What are the main barriers to adopting AI solutions across the tourism sector?

Digital Service Design

Creating Connected and Accessible Experiences 

Explore how digital service design is shaping the future of tourism by shifting focus on integrating digital and physical interactions. Teams will examine the visitor journey by focusing on creating connected and accessible experiences that drive engagement. Participants will delve deeper into the role of innovation and interfaces in the enhancement of destination management and marketing. We will also explore how digital tools can contribute to more inclusive tourism.

Shaping AI Strategy

Designing an AI Strategy Through Innovation and Multi-Modal Technologies

Dive deep into the practical applications of generative AI. Teams will explore how multi-modal technologies and advanced AI infrastructures will transform visitor services, marketing and destination management. Participants will design solutions that integrate across modalities, explore strategies for sustainable AI adoption and address ethical considerations to improve efficiency, while preserving authentic human connections in tourism experiences.

14:50

Fireside Chat
Jamie Claudio
SVP, Marketing & Destination Strategy
Tiki
Andrew Wilson
Chief Marketing Officer
Atlanta Convention & Visitors Bureau

Treading Cautiously: AI's Role in Shaping the Destination's Image

Join Jamie Claudio, SVP of Destination Marketing at Tiki, and Andrew Wilson,  CMO of Discover Atlanta, as they share how Tiki's unique conversational AI ads drive engaged website traffic. Through a dynamic fireside chat, we’ll then dive into the broader implications of AI on Atlanta’s destination strategy, unpacking the critical questions being asked and the insights that are shaping their path forward, showcasing:

  • What makes Tiki’s approach to awareness and top-of-funnel engagement stand out in a saturated market, and what sets them apart from other platforms?
  • How is AI reshaping content strategies and influencing real-time decision-making in destination marketing?
  • What can we learn from Discover Atlanta’s evolving strategy as AI becomes more deeply embedded in audience engagement?

Digital Service Design

Creating Connected and Accessible Experiences 

Explore how digital service design is shaping the future of tourism by shifting focus on integrating digital and physical interactions. Teams will examine the visitor journey by focusing on creating connected and accessible experiences that drive engagement. Participants will delve deeper into the role of innovation and interfaces in the enhancement of destination management and marketing. We will also explore how digital tools can contribute to more inclusive tourism.

Shaping AI Strategy

Designing an AI Strategy Through Innovation and Multi-Modal Technologies

Dive deep into the practical applications of generative AI. Teams will explore how multi-modal technologies and advanced AI infrastructures will transform visitor services, marketing and destination management. Participants will design solutions that integrate across modalities, explore strategies for sustainable AI adoption and address ethical considerations to improve efficiency, while preserving authentic human connections in tourism experiences.

15:25

Panel
James Berzins
Managing Director
TXGB
Martin Howe
Founder & Visionary
Chaperone
Patrick Gray
Chief Revenue Officer
Expian
Satpal Chana
Deputy Director of Data, Analytics and Insight
VisitBritain

Will AI Agents Redefine the AI Opportunity?

How might AI agents unlock new forms of personalisation and engagement in tourism? This panel explores how AI is evolving from a set of tools into intelligent systems capable of reshaping the visitor experience. Moving beyond chatbots and recommendation engines, AI agents introduce new possibilities for personalised travel planning and dynamic on-site engagement.

Bringing together voices from tech, tourism and digital innovation, this discussion will focus on practical adoption, the role of rapid prototyping and how flexible AI tool stacks are being used to build visitor-centred experiences:

  1. How can regional platforms leverage AI agents to deliver personalised and real-time visitor support?
  2. What opportunities do autonomous AI systems create for immersive, adaptive and interactive travel experiences?
  3. What organisational or ethical barriers still stand in the way of mainstream AI adoption in tourism?

Digital Service Design

Creating Connected and Accessible Experiences 

Explore how digital service design is shaping the future of tourism by shifting focus on integrating digital and physical interactions. Teams will examine the visitor journey by focusing on creating connected and accessible experiences that drive engagement. Participants will delve deeper into the role of innovation and interfaces in the enhancement of destination management and marketing. We will also explore how digital tools can contribute to more inclusive tourism.

Shaping AI Strategy

Designing an AI Strategy Through Innovation and Multi-Modal Technologies

Dive deep into the practical applications of generative AI. Teams will explore how multi-modal technologies and advanced AI infrastructures will transform visitor services, marketing and destination management. Participants will design solutions that integrate across modalities, explore strategies for sustainable AI adoption and address ethical considerations to improve efficiency, while preserving authentic human connections in tourism experiences.

16:10

Design Sprint
No items found.

Developing an AI Strategy

This interactive session will guide participants through the process of developing a robust AI strategy. We'll investigate key considerations for successful implementation, from identifying opportunities for value creation and intuitive design of user interfaces through AI to identifying opportunities for integration establishing ethical frameworks and building trust.

Digital Service Design

Creating Connected and Accessible Experiences 

Explore how digital service design is shaping the future of tourism by shifting focus on integrating digital and physical interactions. Teams will examine the visitor journey by focusing on creating connected and accessible experiences that drive engagement. Participants will delve deeper into the role of innovation and interfaces in the enhancement of destination management and marketing. We will also explore how digital tools can contribute to more inclusive tourism.

Shaping AI Strategy

Designing an AI Strategy Through Innovation and Multi-Modal Technologies

Dive deep into the practical applications of generative AI. Teams will explore how multi-modal technologies and advanced AI infrastructures will transform visitor services, marketing and destination management. Participants will design solutions that integrate across modalities, explore strategies for sustainable AI adoption and address ethical considerations to improve efficiency, while preserving authentic human connections in tourism experiences.

19:30

No items found.

Social Evening at the ABOVE

Come and unwind with us at the ABOVE, Newcastle's fantastic rooftop venue offering stunning 360-degree views across the city.

After a full day of sessions, this is your perfect opportunity to relax and connect with fellow attendees and speakers in a much more laid-back atmosphere. We'll have a delicious buffet and welcome drinks available throughout the evening, so you can focus on making those valuable connections and continuing the conversations that matter.

It's going to be a great way to wrap up the day. We hope to see you there!

Thursday

5 June

Generational Intelligence

Exploring Gen Alpha as the Future of Tourism Marketing

Chart the future of tourism by identifying emerging trends and gaining insights on how to engage generations to design adaptive strategies. The session will focus on behavioural and technological changes in the midst of growing generational divides. Teams will participate in creating frameworks for destination marketing, exploring the evolving needs of Gen Alpha and their unique travel motivations, shaped by the digital age, the impact of COVID-19 and a growing focus on mental health.

Immersive Storytelling and Spatial Computing

Using Storytelling and Spatial Computing to Shape Immersive Experiences

Discover how combining storytelling and spatial computing can result in captivating content that adds genuine value to the visitor journey. We will explore the meaning of spatial computing and how it allows users to interact with technology through immersive experiences. Teams will examine innovative ways to bring destinations to life, the concept of digital twins and how spatial computing can help us become more present but still capture the moment.

8:30

No items found.

Registration Breakfast

Generational Intelligence

Exploring Gen Alpha as the Future of Tourism Marketing

Chart the future of tourism by identifying emerging trends and gaining insights on how to engage generations to design adaptive strategies. The session will focus on behavioural and technological changes in the midst of growing generational divides. Teams will participate in creating frameworks for destination marketing, exploring the evolving needs of Gen Alpha and their unique travel motivations, shaped by the digital age, the impact of COVID-19 and a growing focus on mental health.

Immersive Storytelling and Spatial Computing

Using Storytelling and Spatial Computing to Shape Immersive Experiences

Discover how combining storytelling and spatial computing can result in captivating content that adds genuine value to the visitor journey. We will explore the meaning of spatial computing and how it allows users to interact with technology through immersive experiences. Teams will examine innovative ways to bring destinations to life, the concept of digital twins and how spatial computing can help us become more present but still capture the moment.

9:00

Nick Hall
Founder & CEO
Digital Tourism Think Tank

Welcome

Generational Intelligence

Exploring Gen Alpha as the Future of Tourism Marketing

Chart the future of tourism by identifying emerging trends and gaining insights on how to engage generations to design adaptive strategies. The session will focus on behavioural and technological changes in the midst of growing generational divides. Teams will participate in creating frameworks for destination marketing, exploring the evolving needs of Gen Alpha and their unique travel motivations, shaped by the digital age, the impact of COVID-19 and a growing focus on mental health.

Immersive Storytelling and Spatial Computing

Using Storytelling and Spatial Computing to Shape Immersive Experiences

Discover how combining storytelling and spatial computing can result in captivating content that adds genuine value to the visitor journey. We will explore the meaning of spatial computing and how it allows users to interact with technology through immersive experiences. Teams will examine innovative ways to bring destinations to life, the concept of digital twins and how spatial computing can help us become more present but still capture the moment.

9:10

Panel
Ian Thomas MBE
Chief Operating Officer
NewcastleGateshead Initiative
Alice Andreasen
Chief Corporate Affairs Officer
Newcastle International Airport
Jenna Ingoe
Innovation Manager
Sunderland Software City
Mau Nteteka
Senior CX and Strategy Manager
LUMO

North East Industry Innovation Session

How can destinations integrate innovation and technology to drive strategic destination development? In this panel session, we'll explore how the North East of England is positioning itself at the intersection of digital innovation and strategic destination development.

We’ll examine the long-term vision driving the city and region forward, focusing on collaborative frameworks that unlock innovation at scale and looking at the broader ecosystem powering transformation as well as regional development:

  1. In what ways is digital innovation influencing how the North East of England defines and expresses its regional identity?
  2. What collaborative models are enabling innovation across public, private and cultural sectors in the North East?
  3. In what ways are structural reforms accelerating digital integration and long-term regional transformation?

Generational Intelligence

Exploring Gen Alpha as the Future of Tourism Marketing

Chart the future of tourism by identifying emerging trends and gaining insights on how to engage generations to design adaptive strategies. The session will focus on behavioural and technological changes in the midst of growing generational divides. Teams will participate in creating frameworks for destination marketing, exploring the evolving needs of Gen Alpha and their unique travel motivations, shaped by the digital age, the impact of COVID-19 and a growing focus on mental health.

Immersive Storytelling and Spatial Computing

Using Storytelling and Spatial Computing to Shape Immersive Experiences

Discover how combining storytelling and spatial computing can result in captivating content that adds genuine value to the visitor journey. We will explore the meaning of spatial computing and how it allows users to interact with technology through immersive experiences. Teams will examine innovative ways to bring destinations to life, the concept of digital twins and how spatial computing can help us become more present but still capture the moment.

9:45

Keynote
Emma Wilkinson
Global Marketing Deputy Director
VisitBritain

How Screen Tourism Captivates the Next Generation

How can DMOs leverage set-jetting to drive regional tourism and engage next generation travellers? In this session, Emma Wilkinson, Deputy Director of Global Marketing at VisitBritain, will share valuable insights from VisitBritain's latest campaigns, exploring how cinematic storytelling and creative digital marketing are being used to reshape destination appeal. With a spotlight on Starring GREAT Britain and Got the Shot, this session will dive into how screen tourism is helping to distribute travel more evenly across UK regions. Discover how strategic partnerships and digital fulfilment frameworks are creating new tourism narratives, unpacking:

  • How can screen tourism campaigns strengthen regional tourism and influence travel decisions across the different generations?
  • In what ways does digital marketing and audience-driven storytelling enhance the emotional connection between on-screen stories and real locations?
  • What strategies resonate most with Gen Z and Gen Alpha when promoting destinations through screen tourism?

Generational Intelligence

Exploring Gen Alpha as the Future of Tourism Marketing

Chart the future of tourism by identifying emerging trends and gaining insights on how to engage generations to design adaptive strategies. The session will focus on behavioural and technological changes in the midst of growing generational divides. Teams will participate in creating frameworks for destination marketing, exploring the evolving needs of Gen Alpha and their unique travel motivations, shaped by the digital age, the impact of COVID-19 and a growing focus on mental health.

Immersive Storytelling and Spatial Computing

Using Storytelling and Spatial Computing to Shape Immersive Experiences

Discover how combining storytelling and spatial computing can result in captivating content that adds genuine value to the visitor journey. We will explore the meaning of spatial computing and how it allows users to interact with technology through immersive experiences. Teams will examine innovative ways to bring destinations to life, the concept of digital twins and how spatial computing can help us become more present but still capture the moment.

10:20

Panel
Andi Liddell
CDO
Animmersion UK LTD
Serkan Uzunogullari
Senior Lecturer
University of Sunderland
Matty Gray
CEO
GIGCO

Exploring Generational Differences in Digital-First Experiences

How do digital behaviours across generations shape the way we design, communicate and deliver tourism experiences? In this panel session, we’ll explore how emerging generational traits, of Gen Z and Gen Alpha, are redefining expectations in a digital-first world.

With a focus on technology and generational trends, this session looks at how differences in behavioural patterns, values and content preferences are shaping digital strategies. From gamified experiences to influencer ecosystems and personalised discovery, we’ll explore the shifting expectations shaping next-generation visitors, focusing on:

  1. How do Gen Alpha's digital habits differ from those of previous generations and what does this mean for tourism?
  2. In what ways can destinations design experiences that are responsive to generational values and digital behaviours?
  3. How can understanding generational intelligence help to shape digital strategies for visitor experience and engagement?

Generational Intelligence

Exploring Gen Alpha as the Future of Tourism Marketing

Chart the future of tourism by identifying emerging trends and gaining insights on how to engage generations to design adaptive strategies. The session will focus on behavioural and technological changes in the midst of growing generational divides. Teams will participate in creating frameworks for destination marketing, exploring the evolving needs of Gen Alpha and their unique travel motivations, shaped by the digital age, the impact of COVID-19 and a growing focus on mental health.

Immersive Storytelling and Spatial Computing

Using Storytelling and Spatial Computing to Shape Immersive Experiences

Discover how combining storytelling and spatial computing can result in captivating content that adds genuine value to the visitor journey. We will explore the meaning of spatial computing and how it allows users to interact with technology through immersive experiences. Teams will examine innovative ways to bring destinations to life, the concept of digital twins and how spatial computing can help us become more present but still capture the moment.

10:55

No items found.

Coffee Break

Generational Intelligence

Exploring Gen Alpha as the Future of Tourism Marketing

Chart the future of tourism by identifying emerging trends and gaining insights on how to engage generations to design adaptive strategies. The session will focus on behavioural and technological changes in the midst of growing generational divides. Teams will participate in creating frameworks for destination marketing, exploring the evolving needs of Gen Alpha and their unique travel motivations, shaped by the digital age, the impact of COVID-19 and a growing focus on mental health.

Immersive Storytelling and Spatial Computing

Using Storytelling and Spatial Computing to Shape Immersive Experiences

Discover how combining storytelling and spatial computing can result in captivating content that adds genuine value to the visitor journey. We will explore the meaning of spatial computing and how it allows users to interact with technology through immersive experiences. Teams will examine innovative ways to bring destinations to life, the concept of digital twins and how spatial computing can help us become more present but still capture the moment.

11:25

Keynote
Elena Gonzalez de Parga
Marketing Director
Canary Islands Tourism Board
Yurena Escobar Alonso
CEO
Flecher.co

Deep Dive on Gaming: How Canary Islands Leverages Roblox for Immersive Storytelling

How can destinations harness the power of gaming to engage a new generation of travellers? Join Elena González de Parga, Marketing Director at Canary Islands Tourism Board, & Yurena Escobar Alonso, CEO of Flecher, in this session as they dive into Find the Seasouls – an immersive experience on Roblox created by Canary Islands Tourism Board to inspire environmental awareness among Gen Alpha. With 160 unique characters representing local wildlife, Find the Seasouls is a call to adventure with a purpose. We'll explore how destinations can use immersive storytelling to engage future travellers, focusing on:

  • How are gaming platforms like Roblox opening up new opportunities for immersive storytelling?
  • In what ways can immersive storytelling help audiences engage more deeply with a destination’s culture and core values, sparking curiosity to inspire travel decisions?
  • What is the broader potential of gaming in tourism, from brand-building to instilling values and creating long-term affinity with a place?

Generational Intelligence

Exploring Gen Alpha as the Future of Tourism Marketing

Chart the future of tourism by identifying emerging trends and gaining insights on how to engage generations to design adaptive strategies. The session will focus on behavioural and technological changes in the midst of growing generational divides. Teams will participate in creating frameworks for destination marketing, exploring the evolving needs of Gen Alpha and their unique travel motivations, shaped by the digital age, the impact of COVID-19 and a growing focus on mental health.

Immersive Storytelling and Spatial Computing

Using Storytelling and Spatial Computing to Shape Immersive Experiences

Discover how combining storytelling and spatial computing can result in captivating content that adds genuine value to the visitor journey. We will explore the meaning of spatial computing and how it allows users to interact with technology through immersive experiences. Teams will examine innovative ways to bring destinations to life, the concept of digital twins and how spatial computing can help us become more present but still capture the moment.

12:10

Design Sprint
No items found.

Designing Next Generation Marketing Strategies

This co-design session will explore the strategies needed to effectively engage with today's dynamic audiences and prepare for the future by creating a strong relationship with Gen Alpha. We will brainstorm innovative marketing strategies for enabling omni-generational marketing, tapping into wider societal trends, encouraging social sharing and balancing AI applications with authentic storytelling.

Generational Intelligence

Exploring Gen Alpha as the Future of Tourism Marketing

Chart the future of tourism by identifying emerging trends and gaining insights on how to engage generations to design adaptive strategies. The session will focus on behavioural and technological changes in the midst of growing generational divides. Teams will participate in creating frameworks for destination marketing, exploring the evolving needs of Gen Alpha and their unique travel motivations, shaped by the digital age, the impact of COVID-19 and a growing focus on mental health.

Immersive Storytelling and Spatial Computing

Using Storytelling and Spatial Computing to Shape Immersive Experiences

Discover how combining storytelling and spatial computing can result in captivating content that adds genuine value to the visitor journey. We will explore the meaning of spatial computing and how it allows users to interact with technology through immersive experiences. Teams will examine innovative ways to bring destinations to life, the concept of digital twins and how spatial computing can help us become more present but still capture the moment.

13:15

No items found.

Lunch

Generational Intelligence

Exploring Gen Alpha as the Future of Tourism Marketing

Chart the future of tourism by identifying emerging trends and gaining insights on how to engage generations to design adaptive strategies. The session will focus on behavioural and technological changes in the midst of growing generational divides. Teams will participate in creating frameworks for destination marketing, exploring the evolving needs of Gen Alpha and their unique travel motivations, shaped by the digital age, the impact of COVID-19 and a growing focus on mental health.

Immersive Storytelling and Spatial Computing

Using Storytelling and Spatial Computing to Shape Immersive Experiences

Discover how combining storytelling and spatial computing can result in captivating content that adds genuine value to the visitor journey. We will explore the meaning of spatial computing and how it allows users to interact with technology through immersive experiences. Teams will examine innovative ways to bring destinations to life, the concept of digital twins and how spatial computing can help us become more present but still capture the moment.

14:20

Keynote
Fiona Mowat
Senior Marketing Intelligence Coordinator
Europeana
Beth Daley
Editorial Adviser
Europeana

Telling Stories with Digital Heritage: Unlocking Immersive Visitor Experiences

How does bringing cultural heritage to life through storytelling, 3D and immersive technology transform the visitor experience? In this session, Dr. Fiona Mowat, Senior Marketing Intelligence Coordinator, and Dr. Beth Daley, Editorial Adviser at Europeana, will explore the transformative potential of digital heritage in creating immersive journeys. Digital tools are redefining how cultural stories are told and experienced. By blending creativity with emerging technology, like 3D modelling, cultural institutions can create deeper emotional connections with audiences, opening up new pathways for both engagement and preservation. Join in with an interactive storytelling activity from your smartphone or laptop. The session will dive into:

  1. How can immersive storytelling enhance visitor engagement and foster deeper emotional connections with cultural heritage?
  2. In what ways are 3D objects and digital tools reshaping accessibility, interactivity and preservation in cultural heritage experiences?
  3. How can we differentiate between fact-sharing and storytelling to create visitor-centred narratives?

Generational Intelligence

Exploring Gen Alpha as the Future of Tourism Marketing

Chart the future of tourism by identifying emerging trends and gaining insights on how to engage generations to design adaptive strategies. The session will focus on behavioural and technological changes in the midst of growing generational divides. Teams will participate in creating frameworks for destination marketing, exploring the evolving needs of Gen Alpha and their unique travel motivations, shaped by the digital age, the impact of COVID-19 and a growing focus on mental health.

Immersive Storytelling and Spatial Computing

Using Storytelling and Spatial Computing to Shape Immersive Experiences

Discover how combining storytelling and spatial computing can result in captivating content that adds genuine value to the visitor journey. We will explore the meaning of spatial computing and how it allows users to interact with technology through immersive experiences. Teams will examine innovative ways to bring destinations to life, the concept of digital twins and how spatial computing can help us become more present but still capture the moment.

14:45

Keynote
Dr. Ray Holder
Head of XR
Smartify

No App, No Hardware, No Limits… WebXR

What if immersive experiences didn’t require expensive tech or complicated downloads? Join Dr. Ray Holder, Head of XR at Smartify, in a session that challenges the status quo of AR by showcasing the potential of WebXR – delivering accessible and scalable experiences straight from the browser. Building upon a two-year research project with the University of the West of Scotland, the session will explore:

  • How do the evolving capabilities of WebXR compare with established platforms like Sketchfab and 8th Wall?
  • How can museums and cultural institutions leverage browser-based XR to engage audiences without barriers?
  • What do upcoming WebXR projects signal for the future of immersive storytelling?

Generational Intelligence

Exploring Gen Alpha as the Future of Tourism Marketing

Chart the future of tourism by identifying emerging trends and gaining insights on how to engage generations to design adaptive strategies. The session will focus on behavioural and technological changes in the midst of growing generational divides. Teams will participate in creating frameworks for destination marketing, exploring the evolving needs of Gen Alpha and their unique travel motivations, shaped by the digital age, the impact of COVID-19 and a growing focus on mental health.

Immersive Storytelling and Spatial Computing

Using Storytelling and Spatial Computing to Shape Immersive Experiences

Discover how combining storytelling and spatial computing can result in captivating content that adds genuine value to the visitor journey. We will explore the meaning of spatial computing and how it allows users to interact with technology through immersive experiences. Teams will examine innovative ways to bring destinations to life, the concept of digital twins and how spatial computing can help us become more present but still capture the moment.

15:10

Keynote
Pauline Mackay
Co-I: Museums in the Metaverse
University of Glasgow

Museums in the Metaverse: Democratising XR for Cultural Heritage

Join Dr. Pauline Mackay from the University of Glasgow for an exciting session exploring how XR is reshaping access to cultural heritage. Focusing on Museums in the Metaverse and the launch of a new research centre on Realities and Immersion, this session offers insight into how to open up new cultural and creative opportunities to advance regional connectivity in XR and cultural storytelling, diving into:

  • How does the two-sided VR platform empower users to curate immersive exhibitions using high-resolution 3D models?
  • How does the project address the experiential deficit, bringing artefacts that are often kept in storage to the forefront?
  • What are the key questions around ownership, IP and emerging business models for digital heritage?

Generational Intelligence

Exploring Gen Alpha as the Future of Tourism Marketing

Chart the future of tourism by identifying emerging trends and gaining insights on how to engage generations to design adaptive strategies. The session will focus on behavioural and technological changes in the midst of growing generational divides. Teams will participate in creating frameworks for destination marketing, exploring the evolving needs of Gen Alpha and their unique travel motivations, shaped by the digital age, the impact of COVID-19 and a growing focus on mental health.

Immersive Storytelling and Spatial Computing

Using Storytelling and Spatial Computing to Shape Immersive Experiences

Discover how combining storytelling and spatial computing can result in captivating content that adds genuine value to the visitor journey. We will explore the meaning of spatial computing and how it allows users to interact with technology through immersive experiences. Teams will examine innovative ways to bring destinations to life, the concept of digital twins and how spatial computing can help us become more present but still capture the moment.

15:35

Panel
Michael Guerin
CEO and Founder
Imvizar
Tom Schofield
Reader in Digital Arts and Cultures
Newcastle University
Frank Styles
Founder/Artist
Aucto Visio LTD

Designing Location-Based Augmented Experiences

How can immersive technology transform destination locations into powerful storytelling environments? In this discussion, we spotlight innovators pushing the boundaries of experience design and storytelling.

The session will explore how destinations can transform public spaces by crafting compelling, story-driven journeys and redefining engagement through immersive, location-based AR. We'll examine how immersive storytelling can create truly memorable visitor experiences, while unpacking how destinations can tap into its potential to deepen connection and enhance place identity, focusing on: 

  1. What are the creative and technical opportunities of location-based AR in tourism?
  2. How can spatial computing blend digital storytelling with real-world locations?
  3. How can we reduce barriers to adoption and build platforms that make AR more accessible?

Generational Intelligence

Exploring Gen Alpha as the Future of Tourism Marketing

Chart the future of tourism by identifying emerging trends and gaining insights on how to engage generations to design adaptive strategies. The session will focus on behavioural and technological changes in the midst of growing generational divides. Teams will participate in creating frameworks for destination marketing, exploring the evolving needs of Gen Alpha and their unique travel motivations, shaped by the digital age, the impact of COVID-19 and a growing focus on mental health.

Immersive Storytelling and Spatial Computing

Using Storytelling and Spatial Computing to Shape Immersive Experiences

Discover how combining storytelling and spatial computing can result in captivating content that adds genuine value to the visitor journey. We will explore the meaning of spatial computing and how it allows users to interact with technology through immersive experiences. Teams will examine innovative ways to bring destinations to life, the concept of digital twins and how spatial computing can help us become more present but still capture the moment.

16:10

Design Sprint
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Designing a Roadmap for Spatial Computing in Tourism

This interactive session will delve into the exciting possibilities of spatial computing technologies for transforming the tourism experience. We will focus on co-designing engaging and user-centred experiences that leverage the unique capabilities of spatial computing to enhance visitor engagement, enrich cultural understanding and create unforgettable memories.