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Welcome Name

Welcome to your personal dashboard. If you are a DTTT Member or have an Online Ticket, you can watch the livestream of the event and watch each session after they have aired.

On-Demand

On-demand content is now available to watch, with more sessions being added shortly.

No Access

Purchase a ticket to get access to on-demand.

Programme

Have a search though the programme line-up and save your favourite sessions. All days will be live from 09:00 - 17:00 GMT / 10:00 - 18:00 CET. Timings are all in GMT.

Wednesday

8:30

Registration Breakfast

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9:00

Welcome to XDW 2025

Nick Hall
Founder & CEO
Digital Tourism Think Tank
Ian Thomas MBE
Chief Operating Officer
NewcastleGateshead Initiative

9:15

Keynote

Designing Technology for The Future of Product Distribution

Jan Hutton, CEO of the Australian Tourism Data Warehouse (ATDW), will delve into how ATDW is reimagining the future of product content distribution across Australia and beyond. Drawing on ATDW’s extensive database of more than 65,000 profiles, this session offers real-world insights into partnership-driven approaches to content distribution and how ATDW is navigating today’s digital landscape while laying the groundwork for transformative growth on a global scale, focusing on:

  • How is ATDW approaching the future of product content distribution across both public and commercial channels?
  • Where are there opportunities to seize collective growth through stronger product distribution?
  • What role do global technology partnerships play in shaping next-generation digital infrastructure for tourism?
Jan Hutton
Chief Executive Officer
Australian Tourism Data Warehouse (ATDW)

9:50

Keynote

Design Matters: Enriching Visitor Experiences with Artefacts

How can digital design unlock the storytelling potential of cultural archives and museum collections? With this session, Julie Van Oyen, Product Designer at Europeana, takes you on a journey through innovative web-based interfaces that bring heritage to life. We will focus on design techniques that deepen engagement and reveal the layers of meaning within destination narratives. Blending creativity, research and innovation, this session will explore the intersection of culture and digital service design, shining a light on:

  • How can digital platforms support tourism and strengthen local identity by showcasing cultural collections online?
  • In what ways can design and technology be used to reimagine storytelling in the cultural heritage space?
  • How does user experience research shape interface design that pushes the boundaries of how cultural content is accessed and experienced?
Julie Van Oyen
Product Designer
Europeana

10:15

Keynote

Designing Saaristo: Building a Brand with Fulfilment

How do you breathe new life into a destination brand while ensuring it delivers on its promise? In this session, Olli Ylioja, Head of Digital at Visit Turku Archipelago, shares the story behind Saaristo – a brand reset that reimagines Turku Archipelago’s identity for a new era of digital engagement. This session offers a powerful case study on how destinations can intentionally apply service design principles, aligning vision, voice and value in the digital space, exploring:

  • How has the destination’s brand evolved over time and how is storytelling now being used to better capture the unique spirit of the islands?
  • How can destinations ensure that the experiences shown in campaign assets are easily discoverable and bookable?
  • How do digital platforms and design help bridge the gap between a destination's narrative and the visitor journey, turning a brand promise into a meaningful visitor experience?
Olli Ylioja
Head of Digital
Visit Turku Archipelago

11:25

Fireside Chat

Effectively Using Spatial Data in the Destination

As destinations integrate digital and physical touchpoints, spatial data provides a powerful lens for building personalised and accessible visitor experiences. This session explores how destinations are leveraging spatial data to better understand how people navigate and interact with a place, making it an essential tool in experience design and destination planning.

Bringing together different perspectives, this panel will examine how data-driven approaches are being applied to enhance digital service design, creating more connected and inclusive visitor journeys:

  1. How can spatial data inform the design of visitor experiences across physical and digital environments?
  2. What are the ethical and practical considerations for collecting and applying location-based insights?
  3. How can destinations use real-time spatial data to optimise engagement, visitor flows and accessibility in key areas?
Simone Grasso
Project Lead
Systematica
Lily Scarponi
Researcher
Fondazione Transform Transport ETS

11:50

Design Sprint

Designing Digital Services in Tourism

Through a collaborative process, participants will explore how digital service design can enhance visitor experiences by focusing on content discoverability, digital storytelling, seamless journey integration and user-centred design. Together, these concepts will demonstrate how compelling stories, accessible platforms and UX-driven development can inspire discovery and drive bookings, supporting strategies for more connected and inclusive tourism experiences.

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12:55

Lunch

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14:15

Keynote

Exploring Agentic AI Applications

Can artificial intelligence redefine how we plan and experience travel? As destinations embrace digital innovation, this session will ask what it really takes to integrate AI strategically into travel planning. Eve Le Gall, Deputy Director, Marketing and Partnerships, will explore Atout France's MarIAnne, an AI-driven travel planner that creates personalised itineraries with tailored suggestions for where to stay, eat and explore:

  • Could smart itineraries guide visitors towards lesser-known places, helping manage tourism flows more sustainably?
  • What role does data play in making AI-powered travel planners more inclusive?
  • What are the main barriers to adopting AI solutions across the tourism sector?
Eve Le Gall
Deputy Director, Marketing & Partnerships
Atout France

14:50

Fireside Chat

Treading Cautiously: AI's Role in Shaping the Destination's Image

Join Jamie Claudio, SVP of Destination Marketing at Tiki, and Andrew Wilson,  CMO of Discover Atlanta, as they share how Tiki's unique conversational AI ads drive engaged website traffic. Through a dynamic fireside chat, we’ll then dive into the broader implications of AI on Atlanta’s destination strategy, unpacking the critical questions being asked and the insights that are shaping their path forward, showcasing:

  • What makes Tiki’s approach to awareness and top-of-funnel engagement stand out in a saturated market, and what sets them apart from other platforms?
  • How is AI reshaping content strategies and influencing real-time decision-making in destination marketing?
  • What can we learn from Discover Atlanta’s evolving strategy as AI becomes more deeply embedded in audience engagement?
Jamie Claudio
SVP, Marketing & Destination Strategy
Tiki
Andrew Wilson
Chief Marketing Officer
Atlanta Convention & Visitors Bureau

15:25

Panel

Will AI Agents Redefine the AI Opportunity?

How might AI agents unlock new forms of personalisation and engagement in tourism? This panel explores how AI is evolving from a set of tools into intelligent systems capable of reshaping the visitor experience. Moving beyond chatbots and recommendation engines, AI agents introduce new possibilities for personalised travel planning and dynamic on-site engagement.

Bringing together voices from tech, tourism and digital innovation, this discussion will focus on practical adoption, the role of rapid prototyping and how flexible AI tool stacks are being used to build visitor-centred experiences:

  1. How can regional platforms leverage AI agents to deliver personalised and real-time visitor support?
  2. What opportunities do autonomous AI systems create for immersive, adaptive and interactive travel experiences?
  3. What organisational or ethical barriers still stand in the way of mainstream AI adoption in tourism?

James Berzins
Managing Director
TXGB
Martin Howe
Founder & Visionary
Chaperone
Patrick Gray
Chief Revenue Officer
Expian
Satpal Chana
Deputy Director of Data, Analytics and Insight
VisitBritain

16:10

Design Sprint

Developing an AI Strategy

This interactive session will guide participants through the process of developing a robust AI strategy. We'll investigate key considerations for successful implementation, from identifying opportunities for value creation and intuitive design of user interfaces through AI to identifying opportunities for integration establishing ethical frameworks and building trust.

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19:30

Social Evening at the ABOVE

Come and unwind with us at the ABOVE, Newcastle's fantastic rooftop venue offering stunning 360-degree views across the city.

After a full day of sessions, this is your perfect opportunity to relax and connect with fellow attendees and speakers in a much more laid-back atmosphere. We'll have a delicious buffet and welcome drinks available throughout the evening, so you can focus on making those valuable connections and continuing the conversations that matter.

It's going to be a great way to wrap up the day. We hope to see you there!

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Thursday

8:30

Registration Breakfast

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9:00

Welcome

Nick Hall
Founder & CEO
Digital Tourism Think Tank

9:10

Panel

North East Industry Innovation Session

How can destinations integrate innovation and technology to drive strategic destination development? In this panel session, we'll explore how the North East of England is positioning itself at the intersection of digital innovation and strategic destination development.

We’ll examine the long-term vision driving the city and region forward, focusing on collaborative frameworks that unlock innovation at scale and looking at the broader ecosystem powering transformation as well as regional development:

  1. In what ways is digital innovation influencing how the North East of England defines and expresses its regional identity?
  2. What collaborative models are enabling innovation across public, private and cultural sectors in the North East?
  3. In what ways are structural reforms accelerating digital integration and long-term regional transformation?
Ian Thomas MBE
Chief Operating Officer
NewcastleGateshead Initiative
Alice Andreasen
Chief Corporate Affairs Officer
Newcastle International Airport
Jenna Ingoe
Innovation Manager
Sunderland Software City
Mau Nteteka
Senior CX and Strategy Manager
LUMO

9:45

Keynote

How Screen Tourism Captivates the Next Generation

How can DMOs leverage set-jetting to drive regional tourism and engage next generation travellers? In this session, Emma Wilkinson, Deputy Director of Global Marketing at VisitBritain, will share valuable insights from VisitBritain's latest campaigns, exploring how cinematic storytelling and creative digital marketing are being used to reshape destination appeal. With a spotlight on Starring GREAT Britain and Got the Shot, this session will dive into how screen tourism is helping to distribute travel more evenly across UK regions. Discover how strategic partnerships and digital fulfilment frameworks are creating new tourism narratives, unpacking:

  • How can screen tourism campaigns strengthen regional tourism and influence travel decisions across the different generations?
  • In what ways does digital marketing and audience-driven storytelling enhance the emotional connection between on-screen stories and real locations?
  • What strategies resonate most with Gen Z and Gen Alpha when promoting destinations through screen tourism?
Emma Wilkinson
Global Marketing Deputy Director
VisitBritain

10:20

Panel

Exploring Generational Differences in Digital-First Experiences

How do digital behaviours across generations shape the way we design, communicate and deliver tourism experiences? In this panel session, we’ll explore how emerging generational traits, of Gen Z and Gen Alpha, are redefining expectations in a digital-first world.

With a focus on technology and generational trends, this session looks at how differences in behavioural patterns, values and content preferences are shaping digital strategies. From gamified experiences to influencer ecosystems and personalised discovery, we’ll explore the shifting expectations shaping next-generation visitors, focusing on:

  1. How do Gen Alpha's digital habits differ from those of previous generations and what does this mean for tourism?
  2. In what ways can destinations design experiences that are responsive to generational values and digital behaviours?
  3. How can understanding generational intelligence help to shape digital strategies for visitor experience and engagement?

Andi Liddell
CDO
Animmersion UK LTD
Serkan Uzunogullari
Senior Lecturer
University of Sunderland
Matty Gray
CEO
GIGCO

10:55

Coffee Break

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11:25

Keynote

Deep Dive on Gaming: How Canary Islands Leverages Roblox for Immersive Storytelling

How can destinations harness the power of gaming to engage a new generation of travellers? Join Elena González de Parga, Marketing Director at Canary Islands Tourism Board, & Yurena Escobar Alonso, CEO of Flecher, in this session as they dive into Find the Seasouls – an immersive experience on Roblox created by Canary Islands Tourism Board to inspire environmental awareness among Gen Alpha. With 160 unique characters representing local wildlife, Find the Seasouls is a call to adventure with a purpose. We'll explore how destinations can use immersive storytelling to engage future travellers, focusing on:

  • How are gaming platforms like Roblox opening up new opportunities for immersive storytelling?
  • In what ways can immersive storytelling help audiences engage more deeply with a destination’s culture and core values, sparking curiosity to inspire travel decisions?
  • What is the broader potential of gaming in tourism, from brand-building to instilling values and creating long-term affinity with a place?
Elena Gonzalez de Parga
Marketing Director
Canary Islands Tourism Board
Yurena Escobar Alonso
CEO
Flecher.co

12:10

Design Sprint

Designing Next Generation Marketing Strategies

This co-design session will explore the strategies needed to effectively engage with today's dynamic audiences and prepare for the future by creating a strong relationship with Gen Alpha. We will brainstorm innovative marketing strategies for enabling omni-generational marketing, tapping into wider societal trends, encouraging social sharing and balancing AI applications with authentic storytelling.

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13:15

Lunch

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14:20

Keynote

Telling Stories with Digital Heritage: Unlocking Immersive Visitor Experiences

How does bringing cultural heritage to life through storytelling, 3D and immersive technology transform the visitor experience? In this session, Dr. Fiona Mowat, Senior Marketing Intelligence Coordinator, and Dr. Beth Daley, Editorial Adviser at Europeana, will explore the transformative potential of digital heritage in creating immersive journeys. Digital tools are redefining how cultural stories are told and experienced. By blending creativity with emerging technology, like 3D modelling, cultural institutions can create deeper emotional connections with audiences, opening up new pathways for both engagement and preservation. Join in with an interactive storytelling activity from your smartphone or laptop. The session will dive into:

  1. How can immersive storytelling enhance visitor engagement and foster deeper emotional connections with cultural heritage?
  2. In what ways are 3D objects and digital tools reshaping accessibility, interactivity and preservation in cultural heritage experiences?
  3. How can we differentiate between fact-sharing and storytelling to create visitor-centred narratives?
Fiona Mowat
Senior Marketing Intelligence Coordinator
Europeana
Beth Daley
Editorial Adviser
Europeana

14:45

Keynote

No App, No Hardware, No Limits… WebXR

What if immersive experiences didn’t require expensive tech or complicated downloads? Join Dr. Ray Holder, Head of XR at Smartify, in a session that challenges the status quo of AR by showcasing the potential of WebXR – delivering accessible and scalable experiences straight from the browser. Building upon a two-year research project with the University of the West of Scotland, the session will explore:

  • How do the evolving capabilities of WebXR compare with established platforms like Sketchfab and 8th Wall?
  • How can museums and cultural institutions leverage browser-based XR to engage audiences without barriers?
  • What do upcoming WebXR projects signal for the future of immersive storytelling?
Dr. Ray Holder
Head of XR
Smartify

15:10

Keynote

Museums in the Metaverse: Democratising XR for Cultural Heritage

Join Dr. Pauline Mackay from the University of Glasgow for an exciting session exploring how XR is reshaping access to cultural heritage. Focusing on Museums in the Metaverse and the launch of a new research centre on Realities and Immersion, this session offers insight into how to open up new cultural and creative opportunities to advance regional connectivity in XR and cultural storytelling, diving into:

  • How does the two-sided VR platform empower users to curate immersive exhibitions using high-resolution 3D models?
  • How does the project address the experiential deficit, bringing artefacts that are often kept in storage to the forefront?
  • What are the key questions around ownership, IP and emerging business models for digital heritage?
Pauline Mackay
Co-I: Museums in the Metaverse
University of Glasgow

15:35

Panel

Designing Location-Based Augmented Experiences

How can immersive technology transform destination locations into powerful storytelling environments? In this discussion, we spotlight innovators pushing the boundaries of experience design and storytelling.

The session will explore how destinations can transform public spaces by crafting compelling, story-driven journeys and redefining engagement through immersive, location-based AR. We'll examine how immersive storytelling can create truly memorable visitor experiences, while unpacking how destinations can tap into its potential to deepen connection and enhance place identity, focusing on: 

  1. What are the creative and technical opportunities of location-based AR in tourism?
  2. How can spatial computing blend digital storytelling with real-world locations?
  3. How can we reduce barriers to adoption and build platforms that make AR more accessible?
Michael Guerin
CEO and Founder
Imvizar
Tom Schofield
Reader in Digital Arts and Cultures
Newcastle University
Frank Styles
Founder/Artist
Aucto Visio LTD

16:10

Design Sprint

Designing a Roadmap for Spatial Computing in Tourism

This interactive session will delve into the exciting possibilities of spatial computing technologies for transforming the tourism experience. We will focus on co-designing engaging and user-centred experiences that leverage the unique capabilities of spatial computing to enhance visitor engagement, enrich cultural understanding and create unforgettable memories.

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Speakers & Facilitators

Check out the amazing speakers and facilitators who attended XDW 2025.

2025 Speakers

Previous Speakers

Participants

See the full list of people participating XDW 2025.

Lisa Kelly
Senior Digital Marketing Manager
NewcastleGateshead Initiative
Partners
Martin Howe
Founder & Visionary
Chaperone
Travel & Tourism Business
Julian Herbig
Senior PR Manager
Get It Across
Membership Organisation
Helen Cohen
Tourism Coordinator
Visit Hull & East Yorkshire
DMO
Eve Le Gall
Deputy Director, Marketing & Partnerships
Atout France
DMO
Dorota Ujima
Lecturer
University of Central Lancashire
Membership Organisation
James Berzins
Managing Director
TXGB
Partners
Elliot Howey
Marketing Executive
Visit County Durham
DMO
Lily Scarponi
Researcher
Fondazione Transform Transport
Travel & Tourism Business
Andrew Wilson
Chief Marketing Officer
Atlanta Convention & Visitors Bureau
DMO
Scott Elliott
Senior Project Manager
VisitBritain
DMO
Marcus Mayers
Chief Commercial Officer
DataWharf
Travel & Tourism Business
Mark Fenwick
Managing Partner
Brinkburn Northumberland
Partners
Alina Kovalenko
Community Engagement & Growth Coordinator
DTTT
Adrian Murphy
Collections Manager
Europeana Foundation
Partners
Ben Moorcroft
Metro Mayors Office and Accessibility lead
Liverpool City Region Destination Partnership
DMO
Jess Humphrys
Marketing and Communications Executive
DTTT
Olivia Døgg
Social Media
Visit Faroe Islands
DMO
Jenna Ingoe
Innovation Manager
Sunderland Software City
Travel & Tourism Business
Olli Ylioja
Head of Digital
Visit Turku Archipelago
Membership Organisation
Lucy Davids
Business Development/Sales Manager
Gotham Hotel Newcastle
Travel & Tourism Business
Caroline Mulcahy
Operations Support Manager at Air Products
Newcastle International Airport
Partners
Janine Lamb
Communications Manage
Newcastle International Airport
Partners
Andi Liddell
CDO
Animmersion
Other
Lyndsy Brown
Sustainable Development Officer
Visit Hull and East Yorkshire
DMO
Raimy Greenland
PR & Content Executive for Marketing
Marketing Lancashire
DMO
Keaton Bailey
Corporate Planning Associate
Nexus - Tyne and Wear Passenger Transport Executive
Travel & Tourism Business
Elena Gonzalez de Parga
Marketing Director
Canary Islands Tourism Board
DMO
Lynn Verschuren
Research Associate
University of Glasgow
Other
Kirsty Ostell
Managing Director
O Agency
Travel & Tourism Business
Shuhel Ahmed
Commercial Director
Babul's
Travel & Tourism Business
Natasha Bowers
Senior Marketing Executive
Sunderland Software Centre
Travel & Tourism Business
Dr. Laura Nelson
Lecturer in Tourism and Events
University of Sunderland
Other
Beth Daley
Editorial Adviser
Europeana Foundation
Partners
Michael Guerin
Founder & CEO
Imvizar
Other
Romy Cywie
Operations Director
DTTT
Liza Kukovska
Innovation Specialist
Sunderland Software City
Travel & Tourism Business
Lili-Sheryl Tchepelova
Marketing & Insights Executive
DTTT
Melissa Middleton
Economic Policy Advisor
Gateshead Borough Council
DMO
Natasha McDonough
Founder
MMC Agency
Travel & Tourism Business
Pauline Mackay
Co-I: Museums in the Metaverse
University of Glasgow
Other
Juan Carlos Ruiz
Digital Manager Latin America
Aruba Tourism Authority
DMO
Alice Voorhorst
Manager branding
MarketingOost
Membership Organisation
Serkan Uzunogullari
Senior Lecturer
University of Sunderland
Other
Noha Bassouri
Junior Software Developer
Sunderland Software Centre
Travel & Tourism Business
Nick Hall
Founder and CEO
DTTT
Jamie Claudio
Senior Vice President, Marketing & Destination Strategy
Tiki
Membership Organisation
Shelly van Winden
Stategy Manager
MarketingOost
Membership Organisation
Matty Gray
CEO
GIGCO
Travel & Tourism Business
Yurena Escobar Alonso
CEO
Flecher.co
Travel & Tourism Business
Julie Van Oyen
Product Designer
Europeana Foundation
Partners
Eily Blackett
Marketing Assistant
Newcastle International Airport
Partners
Gregg Hill
Lecturer in Esports Events
University of Sunderland
Other
Liam O'Neill
Founder
Virtual Heavy Industries
Travel & Tourism Business
Ted Sullivan
General Partner
Kingfisher
Membership Organisation
Alicia Gerez de Andres
Senior Marketing
Sunderland Software Centre
Travel & Tourism Business
Rachel Williams
Head of Digital
The Glasshouse International Centre for Music
Travel & Tourism Business
Zeynep Yavuzcezar Tüzün
Associate Manager
GiGCO
Travel & Tourism Business
Kate Hall
Head of Marketing and Communications
Newcastle International Airport
Partners
Dan Hopkins
Digital Production Executive
DTTT
Sarah McMahon
Digital Marketing Officer
Fáilte Ireland
Membership Organisation
Dr Ray Holder
Head of XR
Smartify
Travel & Tourism Business
Emily Whitston-Lee
Consumer Marketing Manager
London & Partners
DMO
Toby Morris
International Destination Strategy
Tiki
Membership Organisation
Clare Teunissen
Personal Academic Tutor and Associate Lecturer
University of Sunderland
Travel & Tourism Business
Jonny Hall
Digital Communications Assistant
Beamish Museum
Travel & Tourism Business
Maarten De Brauwere
Conference & Venue Expert |
Visit Flanders
DMO
Mathias Schmidt
Project Manager
Cimark
DMO
Simone Grasso
Project Lead
Systematica
Travel & Tourism Business
Cally Quigley
Marketing Manager
Smartify
Travel & Tourism Business
Dan Simmons
Head of Growth and Partnership
TXGB
Partners
Francis Gevaert
Marketing Manager
Visit Bruges
Membership Organisation
Linzi Davidson
Graphic Design and Marketing Executive
Newcastle International Airport
Partners
Deniece Wanley
Director
The Event Pro-Co.
Travel & Tourism Business
Louise Marrin
Communications Business Partner - Corporate and Partnerships
Sunderland City Council
DMO
Viktor Waal
Founder
SpotAR
Travel & Tourism Business
Luca Romozzi
Europe Commercial Director, Corporate & Destinations
Sojern
Membership Organisation
Lotta Isotalo
Digital Marketing Specialist
Visit Tampere
DMO
Paul McMahon
Strategic and Commercial Director
Destination Coventry
DMO
Rachel Witkin
Marketing Manager
Marketing Manchester
DMO
Patrick Grey
Chief Revenue Officer
Expian
Travel & Tourism Business
Nick Ruddock
Production Director
Animmersion
Other
Claire Knowles
Director
Curius Compass
Travel & Tourism Business
Paula James
Senior Communications Manager
Sunderland City Council
DMO
Tom Schofield
Reader in Digital Arts and Cultures
Newcastle University
Other
Helen Gaikstaite
Digital Manager
Marketing Manchester
DMO
Oliver Szabo
Founder
Ecohopper
Membership Organisation
Craig Nattress
Place Development Manager
Visit North Yorkshire
DMO
Erin McLeod
CEO
Australian Tourism Industry Council
DMO
Daniel Rüfle
Business Coach
Cimark
DMO
Michael Muncaster
Senior Press Officer at Newcastle Airport
Newcastle International Airport
Partners
Laura Kennedy
R&D Funding Lead
Sunderland Software Centre
Travel & Tourism Business
Tiahna Croes
Junior Sales & Marketing Executive Europe
Aruba Tourism Authority
DMO
Laura Hull
Consultant , Events and Merchandising
Forestry England
Travel & Tourism Business
Daniel Ferrer
Co-Founder
eXplorins
Other
Mayra Tromp
Digital Customer Experience Specialist
Aruba Tourism Authority
DMO
James Nightingale
Online Marketing Executive
Visit Northumberland
DMO
Fiona Mowat
Senior Marketing Intelligence Coordinator
Europeana Foundation
Partners
Wallis Senior
Aviation Marketing Manager
Newcastle International Airport
Partners
Ian Thomas MBE
Chief Operating Officer
NewcastleGateshead Initiative
Partners

Workshops

Here you'll find the templates we created for the in-person workshops.

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Workshop material will be available soon.

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Templates

Here you can see and download the templates we created for the in-person workshops.

Coming Soon

Templates will be available soon before the event has started.

No Access

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