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Back to HomepageOn-demand content is now available to watch, with more sessions being added shortly.
Have a search though the programme line-up and save your favourite sessions. All days will be live from 09:00 - 17:00 GMT / 10:00 - 18:00 CET. Timings are all in GMT.
Jan Hutton, CEO of the Australian Tourism Data Warehouse (ATDW), will delve into how ATDW is reimagining the future of product content distribution across Australia and beyond. Drawing on ATDW’s extensive database of more than 65,000 profiles, this session offers real-world insights into partnership-driven approaches to content distribution and how ATDW is navigating today’s digital landscape while laying the groundwork for transformative growth on a global scale, focusing on:
How can digital design unlock the storytelling potential of cultural archives and museum collections? With this session, Julie Van Oyen, Product Designer at Europeana, takes you on a journey through innovative web-based interfaces that bring heritage to life. We will focus on design techniques that deepen engagement and reveal the layers of meaning within destination narratives. Blending creativity, research and innovation, this session will explore the intersection of culture and digital service design, shining a light on:
How do you breathe new life into a destination brand while ensuring it delivers on its promise? In this session, Olli Ylioja, Head of Digital at Visit Turku Archipelago, shares the story behind Saaristo – a brand reset that reimagines Turku Archipelago’s identity for a new era of digital engagement. This session offers a powerful case study on how destinations can intentionally apply service design principles, aligning vision, voice and value in the digital space, exploring:
As destinations integrate digital and physical touchpoints, spatial data provides a powerful lens for building personalised and accessible visitor experiences. This session explores how destinations are leveraging spatial data to better understand how people navigate and interact with a place, making it an essential tool in experience design and destination planning.
Bringing together different perspectives, this panel will examine how data-driven approaches are being applied to enhance digital service design, creating more connected and inclusive visitor journeys:
Through a collaborative process, participants will explore how digital service design can enhance visitor experiences by focusing on content discoverability, digital storytelling, seamless journey integration and user-centred design. Together, these concepts will demonstrate how compelling stories, accessible platforms and UX-driven development can inspire discovery and drive bookings, supporting strategies for more connected and inclusive tourism experiences.
Can artificial intelligence redefine how we plan and experience travel? As destinations embrace digital innovation, this session will ask what it really takes to integrate AI strategically into travel planning. Eve Le Gall, Deputy Director, Marketing and Partnerships, will explore Atout France's MarIAnne, an AI-driven travel planner that creates personalised itineraries with tailored suggestions for where to stay, eat and explore:
Join Jamie Claudio, SVP of Destination Marketing at Tiki, and Andrew Wilson, CMO of Discover Atlanta, as they share how Tiki's unique conversational AI ads drive engaged website traffic. Through a dynamic fireside chat, we’ll then dive into the broader implications of AI on Atlanta’s destination strategy, unpacking the critical questions being asked and the insights that are shaping their path forward, showcasing:
How might AI agents unlock new forms of personalisation and engagement in tourism? This panel explores how AI is evolving from a set of tools into intelligent systems capable of reshaping the visitor experience. Moving beyond chatbots and recommendation engines, AI agents introduce new possibilities for personalised travel planning and dynamic on-site engagement.
Bringing together voices from tech, tourism and digital innovation, this discussion will focus on practical adoption, the role of rapid prototyping and how flexible AI tool stacks are being used to build visitor-centred experiences:
This interactive session will guide participants through the process of developing a robust AI strategy. We'll investigate key considerations for successful implementation, from identifying opportunities for value creation and intuitive design of user interfaces through AI to identifying opportunities for integration establishing ethical frameworks and building trust.
Come and unwind with us at the ABOVE, Newcastle's fantastic rooftop venue offering stunning 360-degree views across the city.
After a full day of sessions, this is your perfect opportunity to relax and connect with fellow attendees and speakers in a much more laid-back atmosphere. We'll have a delicious buffet and welcome drinks available throughout the evening, so you can focus on making those valuable connections and continuing the conversations that matter.
It's going to be a great way to wrap up the day. We hope to see you there!
How can destinations integrate innovation and technology to drive strategic destination development? In this panel session, we'll explore how the North East of England is positioning itself at the intersection of digital innovation and strategic destination development.
We’ll examine the long-term vision driving the city and region forward, focusing on collaborative frameworks that unlock innovation at scale and looking at the broader ecosystem powering transformation as well as regional development:
How can DMOs leverage set-jetting to drive regional tourism and engage next generation travellers? In this session, Emma Wilkinson, Deputy Director of Global Marketing at VisitBritain, will share valuable insights from VisitBritain's latest campaigns, exploring how cinematic storytelling and creative digital marketing are being used to reshape destination appeal. With a spotlight on Starring GREAT Britain and Got the Shot, this session will dive into how screen tourism is helping to distribute travel more evenly across UK regions. Discover how strategic partnerships and digital fulfilment frameworks are creating new tourism narratives, unpacking:
How do digital behaviours across generations shape the way we design, communicate and deliver tourism experiences? In this panel session, we’ll explore how emerging generational traits, of Gen Z and Gen Alpha, are redefining expectations in a digital-first world.
With a focus on technology and generational trends, this session looks at how differences in behavioural patterns, values and content preferences are shaping digital strategies. From gamified experiences to influencer ecosystems and personalised discovery, we’ll explore the shifting expectations shaping next-generation visitors, focusing on:
How can destinations harness the power of gaming to engage a new generation of travellers? Join Elena González de Parga, Marketing Director at Canary Islands Tourism Board, & Yurena Escobar Alonso, CEO of Flecher, in this session as they dive into Find the Seasouls – an immersive experience on Roblox created by Canary Islands Tourism Board to inspire environmental awareness among Gen Alpha. With 160 unique characters representing local wildlife, Find the Seasouls is a call to adventure with a purpose. We'll explore how destinations can use immersive storytelling to engage future travellers, focusing on:
This co-design session will explore the strategies needed to effectively engage with today's dynamic audiences and prepare for the future by creating a strong relationship with Gen Alpha. We will brainstorm innovative marketing strategies for enabling omni-generational marketing, tapping into wider societal trends, encouraging social sharing and balancing AI applications with authentic storytelling.
How does bringing cultural heritage to life through storytelling, 3D and immersive technology transform the visitor experience? In this session, Dr. Fiona Mowat, Senior Marketing Intelligence Coordinator, and Dr. Beth Daley, Editorial Adviser at Europeana, will explore the transformative potential of digital heritage in creating immersive journeys. Digital tools are redefining how cultural stories are told and experienced. By blending creativity with emerging technology, like 3D modelling, cultural institutions can create deeper emotional connections with audiences, opening up new pathways for both engagement and preservation. Join in with an interactive storytelling activity from your smartphone or laptop. The session will dive into:
What if immersive experiences didn’t require expensive tech or complicated downloads? Join Dr. Ray Holder, Head of XR at Smartify, in a session that challenges the status quo of AR by showcasing the potential of WebXR – delivering accessible and scalable experiences straight from the browser. Building upon a two-year research project with the University of the West of Scotland, the session will explore:
Join Dr. Pauline Mackay from the University of Glasgow for an exciting session exploring how XR is reshaping access to cultural heritage. Focusing on Museums in the Metaverse and the launch of a new research centre on Realities and Immersion, this session offers insight into how to open up new cultural and creative opportunities to advance regional connectivity in XR and cultural storytelling, diving into:
How can immersive technology transform destination locations into powerful storytelling environments? In this discussion, we spotlight innovators pushing the boundaries of experience design and storytelling.
The session will explore how destinations can transform public spaces by crafting compelling, story-driven journeys and redefining engagement through immersive, location-based AR. We'll examine how immersive storytelling can create truly memorable visitor experiences, while unpacking how destinations can tap into its potential to deepen connection and enhance place identity, focusing on:
This interactive session will delve into the exciting possibilities of spatial computing technologies for transforming the tourism experience. We will focus on co-designing engaging and user-centred experiences that leverage the unique capabilities of spatial computing to enhance visitor engagement, enrich cultural understanding and create unforgettable memories.
Check out the amazing speakers and facilitators who attended XDW 2025.
Alice Andreasen has a strong background in strategic communications, marketing and sustainability.
Since 2005 Elena works for Turismo de Islas Canarias, owned by the Regional Government, as Marketing Director
Dr Serkan Uzunogullari leads programmes in International Tourism and Hospitality Management, and Esports Event Management.
Andrew is constantly looking for new ways to reach and deliver value to prospective visitor audiences interested in Atlanta's content.
Lily Scarponi is a researcher, engineer and architect with a particular focus on urban planning.
Ian is working to drive forward the strategic direction of the visitor economy in NewcastleGateshead and the wider North East.
Frank Styles is a multimedia artist and large scale mural specialist.
Jan Hutton is a trusted business transformation leader driving meaningful growth with a proud track record of global C-suite experience.
Tina is the founder of Alternative Athens & Back to the Routes, two innovative travel companies that propose a different way of travelling.
Tirsa is a UX Designer from Tourism in Skåne and has process led multiple innovation projects.
Dr. Ondrej Mitas (born Bratislava 1982) researches tourists’ emotions.
Margrit Miebach works as a freelance curator at the interface of art, architecture and design.
Nadia is a Broadcast Media and Tourism Specialist, with a penchant for storytelling.
Max Schweder is a digitalist, musician, performer and producer.
Birthe is a PhD fellow in sustainable tourism development at the University of Southern Denmark.
Sveinn Birkir Björnsson has been orchestrating the Inspired by Iceland campaign for Visit Iceland since 2011.
Konstantinos Papakonstantinou leads Rhodes' sustainable tourism project and is an expert in business & sustainability.
Carolina is committed to bringing solutions to improve the sustainable management of tourism.
Josefine has worked within tourism and marketing for 7+ years at Tourism in Skåne.
Creating an excellent customer experience is a main driver in Curtis’ work.
Hanna's areas of expertise include brand development, web, social media, and campaigns.
Brian is a digital marketer with 20 years digital experience.
See the full list of people participating XDW 2025.
Here you'll find the templates we created for the in-person workshops.
Here you can see and download the templates we created for the in-person workshops.
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