Introduction to Design Thinking Fundamentals

The first stage will be dedicated to understanding why empathy is key to adopting a user or visitor-centred approach to the challenges we face in any situation.

• Session on key digital, consumer and industry trends
• Introduction to Design Thinking Fundamentals
• Explore key challenges faced by participants
• Learn to 'frame a problem statement'
• Get to the root cause with five why's

Agenda:

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09:30 - Let's Connect - What Does Innovation Mean To Us?

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10:00 - Introducing the Venue Transformation Programme

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10:15 - Getting Started with Design Thinking

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11:00 - Technology, Trends Challenge Mapping

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12:00 - Five Key Challenges Framed

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13:00 - Light Lunch

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Outcomes:

• Shifting mindset to think about the experience
• Understanding human-centred design principles
• Comprehensive mapping of collective challenges
• A snapshot on horizon trends and new technologies
• New techniques for more productive meetings
• Five correctly 'framed' challenges to take forward