Category:
Consulting & Strategy
Company Size:
>100
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Genesys

Genesys is a global leader in cloud-based customer experience (CX) solutions. They offer a suite of software and services that help businesses improve their customer interactions across various channels.

While Genesys doesn't specifically target DMOs, their solutions can be adapted to address their unique needs.

Data & Market Intelligence
Technology Solutions
Channel Management
Experience Technology Provider
Visitor Lifecycle Data
Satisfaction Data
AI
Description of Services:
  • Improve Visitor Communication & Support: Genesys helps DMOs manage inquiries efficiently across channels, automate responses and personalise interactions with visitors.
  • Enhance Visitor Experience with AI-Powered Solutions: Chatbots can offer 24/7 support and personalised recommendations, while analytics provide insights to optimise visitor touchpoints.
  • Gain Valuable Visitor Insights: Data analysis can help DMOs understand visitor needs, improve customer satisfaction and inform future marketing and service strategies.
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