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HiJiffy

HiJiffy is an innovative solution that centralises, automates, and measures all hotel customer service activities, integrating innovative technology in a simple, reliable, and robust platform, used daily in more than 1400 hotels, in 30 countries. The hotels using HiJiffy have an average automation rate of 70%, being fundamental in a time when the guest’s contacts are more and more complex.

AI
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Description of Services:
  • Improved Guest Experience: HiJiffy's AI virtual assistant can enhance guest experiences by providing 24/7 assistance and addressing inquiries efficiently.
  • Streamlined Operations: Automating repetitive tasks like answering FAQs can free up staff time for other tasks.
  • Data Insights: If HiJiffy collects anonymiSed data on guest interactions, they could potentially share this information with DMOs to understand guest needs and preferences within a destination.
  • Collaboration Opportunities: DMOs could explore partnerships with HiJiffy to offer discounted software licenses or training programs to hotels within their region.
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