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Digital & Smart Technology Solutions
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Knowcross

Knowcross, now part of Unifocus Operations, specialises in workforce management solutions tailored for the hospitality industry. Their platform offers tools to optimise housekeeping, maintenance, and guest service operations. By utilising technology to streamline tasks, improve communication, and generate valuable insights, Knowcross aims to enhance operational efficiency and elevate overall guest experiences. The platform provides features such as automated task assignments, real-time tracking of staff and work progress, and mobile applications for streamlined communication. Knowcross' solutions are designed to reduce labor costs, increase staff productivity, and ultimately contribute to a more seamless guest journey.

Data Analytics and Data Management
Platform
Customer Relationship Management (CRM)
Description of Services:
  • Indirectly Benefits Hotels: By improving hotel operations and staff efficiency, Knowcross can contribute to enhanced guest experiences and increased customer satisfaction within a destination.
  • Potential Data Insights: Knowcross collects data on guest requests or service issues, anonymised insights could be shared with DMOs to inform tourism planning and address common visitor concerns.
  • Staffing Optimisation: Knowcross's workforce management tools can help hotels optimise staffing levels based on occupancy and demand, which can benefit DMOs by ensuring adequate service levels during peak tourist seasons.
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