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Trust You

TrustYou is a hospitality industry intelligence platform that specialises in reputation management, guest feedback analysis, and marketing solutions for hotels. They offer a variety of tools that help hotels collect guest reviews, analyse feedback, to online reputation, and ultimately drive guest satisfaction and bookings with minimal effort

Expert Consultancy
User Reviews & Reputation Management
Description of Services:
  • Benchmark Destination Reputation: TrustYou's data and analytics might be a valuable resource for DMOs seeking to benchmark the overall reputation of hotels and tourism experiences within the destination. This could inform strategies to improve the visitor experience and potentially attract more tourists.
  • Identify Areas for Improvement: Insights from TrustYou's guest feedback analysis could be helpful for DMOs in identifying areas for improvement across the destination. This could involve aspects like cleanliness, amenities, service quality, or attraction offerings

Services for Businesses (Hotels):

  • Enhance Guest Experience Through Feedback Analysis: TrustYou goes beyond sentiment analysis, offering in-depth guest feedback analysis. Their tools help hotels identify specific aspects of the guest experience mentioned in reviews, such as cleanliness, amenities, or staff interactions. This allows hotels to understand guest sentiment and pinpoint areas for improvement.

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