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In an era defined by rapid technological evolution, airlines are positioning themselves for a digital breakthrough.
They have increased IT spending year on year since 2020, reaching an estimated 34.5 billion USD in 2023, with 99% of airlines predicting an uptick in IT and technology spending in 2023.
Key investment priorities include Business Intelligence (BI) and Artificial Intelligence (AI). With generative AI’s booming popularity and utilization in 2023, a shift is evident – airlines are investing in transformative technologies to navigate operational challenges, optimize the passenger experience, and advance environmental sustainability, making strides towards greener operations.
In particular they are exploring alternative revenue channels (with the use of BI in passenger processing for retail doubling year on year).
Passenger-centric technology adoption is another key investment area with touchless identity verification, self-service solutions, and real-time monitoring gaining traction.
Biometrics are becoming commonplace to help curb congestion, with 70% of airlines expecting to have biometric ID management in place by 2026, and 90% of airports investing in major programs or R&D in this area.
As sustainability takes centre stage, airlines prioritize the renewal of their fleet efficiencies around aircraft turnaround and ground operations, and a commitment to Sustainable Aviation Fuel (SAF).
The report reveals a joined industry push towards an environmentally responsible future, with SAF adoption projected to reach 83% by 2026. By 2026, over 90% of airlines plan to have IT in place to boost the efficiency of flight operations and aircraft turnaround.
Strategic investments, innovation partnerships, and sustainability initiatives underscore a collective commitment to shaping a resilient, passenger-centric, and environmentally conscious future.
In an era defined by rapid technological evolution, airlines are positioning themselves for a digital breakthrough.
They have increased IT spending year on year since 2020, reaching an estimated 34.5 billion USD in 2023, with 99% of airlines predicting an uptick in IT and technology spending in 2023.
Key investment priorities include Business Intelligence (BI) and Artificial Intelligence (AI). With generative AI’s booming popularity and utilization in 2023, a shift is evident – airlines are investing in transformative technologies to navigate operational challenges, optimize the passenger experience, and advance environmental sustainability, making strides towards greener operations.
In particular they are exploring alternative revenue channels (with the use of BI in passenger processing for retail doubling year on year).
Passenger-centric technology adoption is another key investment area with touchless identity verification, self-service solutions, and real-time monitoring gaining traction.
Biometrics are becoming commonplace to help curb congestion, with 70% of airlines expecting to have biometric ID management in place by 2026, and 90% of airports investing in major programs or R&D in this area.
As sustainability takes centre stage, airlines prioritize the renewal of their fleet efficiencies around aircraft turnaround and ground operations, and a commitment to Sustainable Aviation Fuel (SAF).
The report reveals a joined industry push towards an environmentally responsible future, with SAF adoption projected to reach 83% by 2026. By 2026, over 90% of airlines plan to have IT in place to boost the efficiency of flight operations and aircraft turnaround.
Strategic investments, innovation partnerships, and sustainability initiatives underscore a collective commitment to shaping a resilient, passenger-centric, and environmentally conscious future.
