Library

Browse through some of our featured content from across the site, including cases, templates, opinion articles and more.

Opinion Pieces

Read our latest opinion pieces, free for everyone.

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Talent and AI Build a Sustainable MICE Future

To ensure future growth, the industry must address talent shortages through robust educational programmes and attractive career paths. Additionally, a strong emphasis on sustainability is essential, encompassing both environmental impact and cultural authenticity.

July 24, 2024

Web 3.0: Redefining Destination Marketing for the Next Generation

July 10, 2024

The Data-Driven Revolution: Reimagining Tourism for a Sustainable Future

July 10, 2024

Case Studies

Here is a peek of our most recent case studies, available only to members.

Developing a Sustainable Model for Destinations

Featuring:

The Rhodes Co-Lab

June 11, 2024

Creating Legacy through Large-Scale Events

Featuring:

Visit Düsseldorf

May 23, 2024

Conversational Marketing and AI, the Death of the Ambassador?

Featuring:

The Trip Boutique, Guuru

May 22, 2024

Templates

Our team are IBM Design Thinking Practitioners. We create templates to help your team grow sustainably.

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Empathy Mapping the Customer Experience

After conducting market research, it's time to empathise with consumers and embrace their feedback.

The Twin Transition: Building Your Tourism Transformation Plan

This guide summarises a workshop template designed to help tourism businesses become more sustainable and digitally advanced.

6 Facilitating Change with Industry

Working together with a series of industry cohorts, businesses come together to co-create a new offer, adapted to the change in demand.

Podcasts

Our team are IBM Design Thinking Practitioners. We create templates to help your team grow sustainably.

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Backstage Leadership Conversations

Redefining Customer-Centric Events in a Digital World

Backstage Leadership Conversations

Building a Legacy from the FIFA World Cup

Backstage Leadership Conversations

Embracing Sustainable Transformation in the MICE Industry

Reflections on Driving Innovation Amongst Europe's SMEs

How Translation Fuels Tourism Success

Streamlining the Guest Experience in a Digital Age

Unveiling Traveller Emotions for Personalised Trips

Embracing Automation Through Customised Technology

Improving Energy Efficiency With Data Insights

Building a Stronger Business Through Sustainable Design

Optimising Guest Engagement Through Digital Innovation

How AI Chatbots Boost Guest Engagement

Streamlining Hiring Processes to Build a More Committed Workforce

Leveraging Technology for Stronger Customer Relationships

Unlocking Immersive Experiences with Augmented Reality

The Power of Transparency in Sustainable Tourism

How AI Voicebots Are Turning Consumer Interest into Hotel Bookings

Shaping Tourism Strategy with Data-Driven Insights

Tour Tech: Series Preview

Backstage Leadership Conversations

Furthering the competitiveness of the MICE sector

Backstage Leadership Conversations

Where might technology disruption come from next?

Backstage Leadership Conversations

How do business events impact the wider destination?

Backstage Leadership Conversations

Rebuilding a stronger and more sustainable exhibitions sector

Backstage Leadership Conversations

Are post-pandemic travel trends transforming the offer?

Backstage Leadership Conversations

Shifting trends in business travel, is b-leisure transforming?

Backstage Leadership Conversations

Excelling during times of disruption through adaptability

Backstage Leadership Conversations

State of the Industry: Key Highlights from ADBEW 2022

Driving Place Based Innovation

Our Role as Sustainability Leaders

Leading Tourism's Transition

Futures, Sustainability and Regeneration

Driving Place Based Innovation

The Future of Visitor Experiences

Leading Tourism's Transition

Looking to 2050: Where is tourism headed?

Driving Place Based Innovation

Understanding Circular Business

Leading Tourism's Transition

Futures & Foresight Basics: Do we have agency?

Driving Place Based Innovation

Using Design to Drive Innovation

Driving Place Based Innovation

Celebrating Diversity in Tourism

Driving Place Based Innovation

Championing Local Supply Chains

Driving Place Based Innovation

Can Technology Shape Better Places?

Driving Place Based Innovation

Succeeding with Local Collaboration

Driving Place Based Innovation

Where Can Data Take You?

Driving Place Based Innovation

Business Innovation Through Technology

Beyond Tourism's Horizon

Visual Classifier for Destination Brand from Images

Leading Tourism's Transition

Data-Driven Destination: Investing in Data Capabilities

Leading Tourism's Transition

Data-Driven Destinations: Selecting the Right Data & Content

Leading Tourism's Transition

Data Driven Destinations: Processes & Development