This case study highlights the importance of co-creation and collaboration in developing a sustainability strategy. It shares an example of how strong relations between stakeholders and the local community can lead to impactful solutions.
During this discussion, Jason Bent, from Îles de la Madeleine, and Dominic Lapointe, from UQAM, share some interesting insights from the strategy on how we can develop impactful sustainable solutions and projects through co-creation and collaboration between the community and the stakeholders.
During this discussion, Jason Bent, from Îles de la Madeleine, and Dominic Lapointe, from UQAM, share some interesting insights from the strategy on how we can develop impactful sustainable solutions and projects through co-creation and collaboration between the community and the stakeholders.
During this discussion, Jason Bent, from Îles de la Madeleine, and Dominic Lapointe, from UQAM, share some interesting insights from the strategy on how we can develop impactful sustainable solutions and projects through co-creation and collaboration between the community and the stakeholders.
Îles de la Madeleine is a predominately French-speaking archipelago composed of 6 islands with a population of 12,500 residents with an economy built on fishing and the culture of seasonal tourism. This brings in an average of 70,000 visitors per year.
Jason and his team at the DMO worked under a marketing strategy focusing on nature, culture and food, and pride themselves as a Creative Friendly Destination with certification from the Creative Tourism Network in 2016. In 2020 Îles de la Madeleine was also recognised as one of National Geographic's Best Trips due to the harp seal observation tours.
In 2018 Îles de la Madeleine updated their current development policy in order to reduce friction between businesses amongst the islands. Due to the steady increase of visitors, friction came up again during July and August of 2020.
The next strategy takes into consideration Îles de la Madeleine's approach to tourism – the quality of life of the population. How did they get to that point? How do you design a strategy that will satisfy the population and the tourism industry?
They held public consultations on tourism through online surveys and public activities, alongside meeting with stakeholders in order to truly understand what it is people need and organising priorities. The results at the time were to focus on waste management, water, recreational infrastructure and housing.
With this in mind, Îles de la Madeleine began working with UQAM to curate the marketing strategy. This was halted due to the impact of the pandemic. After the summer season discussions started again, another round of consultations began to review the impact of the season. This led to a new set of focus tasks thanks to the pandemic revealing holes in the previously curated strategy:
In October they continued work with the tourism industry to evaluate products and experiences for the rest of the year. Working closely with hoteliers and restaurateurs, Jason and the DMO asked for input on their own projects in order to properly align their own projected products with the developing marketing strategy of the DMO.
Jason explains how the DMO worked on a very hands-on approach in communicating with interested visitors as well as local businesses. This involves newsletter surveys and Exit Survey data to figure out how they'll start to market these projects asking what the perception of the islands is during the off-seasons.
This process has been the combined efforts of everyone involved, pulling together in the same direction to improve the quality of services for tourists as well as locals.
Dominic explains that as a researcher, destinations are complex to transform. Tourism is an industry that involves many factors that are constantly shifting focus. As an example, restaurants shift between catering to locals and visitors depending on the season.
These services and the clusters of businesses they include are the network webs that are being analysed in order to renovate this new marketing scheme. Everything is intertwined, and as such you have to break away from the dichotomy of tourism and non-tourism businesses in order to thoroughly discuss how businesses interact.
In terms of strategy planning, you have to consider how to sustain the way of life and environment so that tourism can appeal to as many people as possible.
If a destination erodes the quality of life of the residents then it will face workforce issues, it will face recruitment issues. On the other side, if the residents start to have hard feelings about tourism, then the welcoming that makes tourism interesting erodes instead.
The process is all about learning from history and other sources, creating as large of a pool of information as possible. Taking information out of the context of business and seeing the extended impact in order to include as many stakeholders as possible.
The philosophy behind the research with Îles de la Madeleine is going to co-create a hybrid plan involving all stakeholders to increase budgets and attract richer thoughts for products, strategies, and policies.
During this discussion, Jason Bent, from Îles de la Madeleine, and Dominic Lapointe, from UQAM, share some interesting insights from the strategy on how we can develop impactful sustainable solutions and projects through co-creation and collaboration between the community and the stakeholders.
During this discussion, Jason Bent, from Îles de la Madeleine, and Dominic Lapointe, from UQAM, share some interesting insights from the strategy on how we can develop impactful sustainable solutions and projects through co-creation and collaboration between the community and the stakeholders.
Îles de la Madeleine is a predominately French-speaking archipelago composed of 6 islands with a population of 12,500 residents with an economy built on fishing and the culture of seasonal tourism. This brings in an average of 70,000 visitors per year.
Jason and his team at the DMO worked under a marketing strategy focusing on nature, culture and food, and pride themselves as a Creative Friendly Destination with certification from the Creative Tourism Network in 2016. In 2020 Îles de la Madeleine was also recognised as one of National Geographic's Best Trips due to the harp seal observation tours.
In 2018 Îles de la Madeleine updated their current development policy in order to reduce friction between businesses amongst the islands. Due to the steady increase of visitors, friction came up again during July and August of 2020.
The next strategy takes into consideration Îles de la Madeleine's approach to tourism – the quality of life of the population. How did they get to that point? How do you design a strategy that will satisfy the population and the tourism industry?
They held public consultations on tourism through online surveys and public activities, alongside meeting with stakeholders in order to truly understand what it is people need and organising priorities. The results at the time were to focus on waste management, water, recreational infrastructure and housing.
With this in mind, Îles de la Madeleine began working with UQAM to curate the marketing strategy. This was halted due to the impact of the pandemic. After the summer season discussions started again, another round of consultations began to review the impact of the season. This led to a new set of focus tasks thanks to the pandemic revealing holes in the previously curated strategy:
In October they continued work with the tourism industry to evaluate products and experiences for the rest of the year. Working closely with hoteliers and restaurateurs, Jason and the DMO asked for input on their own projects in order to properly align their own projected products with the developing marketing strategy of the DMO.
Jason explains how the DMO worked on a very hands-on approach in communicating with interested visitors as well as local businesses. This involves newsletter surveys and Exit Survey data to figure out how they'll start to market these projects asking what the perception of the islands is during the off-seasons.
This process has been the combined efforts of everyone involved, pulling together in the same direction to improve the quality of services for tourists as well as locals.
Dominic explains that as a researcher, destinations are complex to transform. Tourism is an industry that involves many factors that are constantly shifting focus. As an example, restaurants shift between catering to locals and visitors depending on the season.
These services and the clusters of businesses they include are the network webs that are being analysed in order to renovate this new marketing scheme. Everything is intertwined, and as such you have to break away from the dichotomy of tourism and non-tourism businesses in order to thoroughly discuss how businesses interact.
In terms of strategy planning, you have to consider how to sustain the way of life and environment so that tourism can appeal to as many people as possible.
If a destination erodes the quality of life of the residents then it will face workforce issues, it will face recruitment issues. On the other side, if the residents start to have hard feelings about tourism, then the welcoming that makes tourism interesting erodes instead.
The process is all about learning from history and other sources, creating as large of a pool of information as possible. Taking information out of the context of business and seeing the extended impact in order to include as many stakeholders as possible.
The philosophy behind the research with Îles de la Madeleine is going to co-create a hybrid plan involving all stakeholders to increase budgets and attract richer thoughts for products, strategies, and policies.
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