11.1 Knowledge & Insight

For each chapter of the Transformation Series, we created a Sprint, a template that should help you to analyse your current situation and understanding the opportunities for improvement. In the Knowledge & Insight Sprint, you will work on the internal knowledge exchange and insight of your organisation.

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First, identify for each department of your organisation the skills team members possess and which other skills they would like to acquire, if possible from other departments. Then you are going to identify which methods and processes you currently use for exchanging knowledge within your team and write the methods you would like to start using to improve knowledge exchange. You can also identify knowledge champions, as we described them in the report, namely a sort of guru in a specific topic and the go-to person for any issue related to that area of work.

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In the second section, you are going to investigate opportunities for collaboration across departments. Find which opportunities there are to improve collaboration across departments through the exchange of knowledge using the Venn diagram.

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At the end of the work, you will have a clear picture about where knowledge lies, which skills are present in each department and how these skills can circulate in order to share knowledge among the team members.

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