Experience Co-Creation with Visitors
This workshop will invite visitors to be part of a design thinking process, looking at expectations, challenges and opportunities.
Overview
Workshop Overview 🗓
What better way to improve the visitor experience than experiencing the visit with the visitors themselves. That was a mouthful! But we think the best way to refine the visitor experience in the destination is to 'Adopt a visitor' and experience it together.
This workshop will invite visitors to be part of a design thinking process, looking at how the visit met expectations, challenges and opportunities. In essence, DMOs will learn how to humanise the research process by actually taking visitors on the spot and getting to understand their decision-making process, behaviours and influences and see how we as DMOs can serve them better.
Ultimately, you will be given the opportunity to run a series of pilots in-person with actual visitors including micro visitor surveys, focus group sessions, content and channel exploratory sessions.
Have a look at the Mural Board:
Workshop Overview 🗓
What better way to improve the visitor experience than experiencing the visit with the visitors themselves. That was a mouthful! But we think the best way to refine the visitor experience in the destination is to 'Adopt a visitor' and experience it together.
