Improving Business Efficiency

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During times of uncertainty, having a strong focus on internal efficiency is key to survive as a business. A reduction in teams must ensure the right capabilities to take it through recovery, bringing the creative capability to a more agile ‘start-up’ culture within the business. As many businesses are operating with reduced teams, it is important that the right capabilities are in place to be able to go through the recovery.

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In particular, developing business efficiency requires you to focus your efforts mainly on two things: investing in capability and building agile teams.

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Investing in capability

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Investing in the retained talent within your team is the best thing you can do to ensure present and future capability for your business. These are the people whose capabilities are key to take your business through the recovery. Investing in your retained talent is also a way to create future the future leaders of your business. Whilst investing in your staff, consider especially those with soft leadership capabilities.

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Building small agile teams

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A reduction in the number of team members must be compensated with improved efficiency. Creating a small, agile and multi-disciplined team who is able to work autonomously on different tasks is key for every business in the post-pandemic world.

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First of all, it is important that you set clear priorities: make your team work through each of them in individual sprints. In this way, you will always be sure that the important things driving your business are getting done. Keep always in mind that the objective should be to build a culture of promoting conscious leadership, digitally distributed teams and transparent team workflows.

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Agile teams are not always easy to implement: they require strong focus, clear business goals, flexibility and adaptability. In order to develop agile teams, you must ensure to embrace strategic decisions for your business:

• Set your goals in involving your team: setting goals for your team is fundamental both to get everyone aligned and motivated, but also to enhance your business efficiency. Involve your team in important strategic decisions, see what are the expectations of your staff so that you can work together and align to achieve shared goals.

• Skillset and Experience rather than resumé: your staff have probably much more to offer than what they stated on their CV. Try to uncover everyone’s unique potential by making their skill and passion emerge. In this way, everyone can positively contribute with their own skills to the success of the business.

• Flexible and agile team: Roles, skills, tasks aren’t supposed to be fixed and predetermined all the time. See how you can adapt the work of your team for short and long-term objectives, looking at the unique capabilities and skills of everyone.

• Smart Working: smart working is not just about working from home, but adapting and adjusting the work of individuals as required according to place and time. It means working in a more flexible and intelligent way, making everyone’s life easier and ensuring a superior well-being for the team.

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Developing Contactless Experiences

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Developing contactless experiences should be an integral part of any structural and resource planning. In a world where tech and safety are leading the way to the future, investing in contactless customer experiences is crucial to thrive and succeed.

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Essentially, it all revolves around the new relationship between your brand, your staff and your customers. Developing contactless experiences should not mean losing the unique relationship you have with your customers: on the contrary, it should be an opportunity to enhance their experience, making it more flawless and experiential.

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