As global economic conditions and consumer behaviors have re-entered a volatile, unpredictable phase, the challenges hotel procurement professionals face are nothing new from a strategic perspective. The ever-present imperatives to minimize cost and maximize both staff and resources without diminishing guest service standards continue to be at the forefront of hospitality executives’ minds.

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At the same time, questions around the predictability of supply chains continue to underpin a difficult operating environment. Furthermore, guest expectations have become much more nuanced and personalized than in the past, leading to more variability in supply orders and service mandates.

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Hotels face many other issues, including keeping up with digital integration, maintaining consistent quality standards across properties, meeting sustainability goals, and ensuring regulatory compliance. Today’s hotel companies need integrated systems and visibility into spending patterns to make smart, strategic decisions that drive more efficient operations and enhance the guest experiences.

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In this report:

• Why hotel procurement must become a strategic, data-driven function.
• Strategies to integrate AI, data analytics, and flexible procurement practices that optimize costs, ensure service consistency, and enhance resilience amid inflation, supply chain challenges, and shifting guest expectations.
• How hotel chains can develop smart procurement processes through digital tools, structured buying policies, and supplier oversight.
• How to build resilient operations through socially responsible purchasing (SRP) that controls costs and supports long-term growth.
• Why smart procurement is a critical input for building the guest experience for the future.

• Introduction: Rethinking Procurement in an Unpredictable Hospitality Landscape
• Hotel Procurement in the Modern Global Economy
• Smart Procurement: Maintaining Consistency Across Global Hotel Portfolios
• Creating Infrastructure for Sustainable Growth and Guest Satisfaction
• Conclusion