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Two converging forces are reshaping today’s hospitality industry: the rapid acceleration of digital transformation and the rising demand for more human, emotionally resonant experiences. These twin pressures are defining a pivotal moment for the industry, prompting new questions about how hotels and resorts must evolve to remain relevant.
To understand where things are headed, we went straight to the source, interviewing eight senior technology and hospitality leaders about the innovations driving change today, and how they’re reimagining guest experiences, operations, and strategy for the future.
Their responses form the backbone of this report. From AI-powered personalization to agile system design, we explore the top priorities and pain points facing today’s hospitality leaders — and the technology solutions they’re embracing to solve them.
Some common threads emerged: the need for more modular and scalable architecture, the importance of empowering teams through digital fluency, and the rising potential of AI to drive both operational precision and personalized service.
Across these conversations, one thing became clear: The future of hospitality will be powered by technology — but it will be defined by how well that technology deepens the guest experience.
Sponsored by Sojern, Hospitality Solutions, and Duetto, this report examines a time of meaningful change in hospitality tech — one defined not just by digital tools, but by the industry voices leading their implementation.
Two converging forces are reshaping today’s hospitality industry: the rapid acceleration of digital transformation and the rising demand for more human, emotionally resonant experiences. These twin pressures are defining a pivotal moment for the industry, prompting new questions about how hotels and resorts must evolve to remain relevant.
To understand where things are headed, we went straight to the source, interviewing eight senior technology and hospitality leaders about the innovations driving change today, and how they’re reimagining guest experiences, operations, and strategy for the future.
Their responses form the backbone of this report. From AI-powered personalization to agile system design, we explore the top priorities and pain points facing today’s hospitality leaders — and the technology solutions they’re embracing to solve them.
Some common threads emerged: the need for more modular and scalable architecture, the importance of empowering teams through digital fluency, and the rising potential of AI to drive both operational precision and personalized service.
Across these conversations, one thing became clear: The future of hospitality will be powered by technology — but it will be defined by how well that technology deepens the guest experience.
Sponsored by Sojern, Hospitality Solutions, and Duetto, this report examines a time of meaningful change in hospitality tech — one defined not just by digital tools, but by the industry voices leading their implementation.
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