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Visit Jersey has recently gone through a significant digital transformation with the redesign of their website.
'Here is SG' represents Singapore's tourism strategy and it has increased brand preference for the Passion Made Possible (PMP) Brand.
To succeed in such a competitive environment as digital, it is critical to remain true and at the same time be excellent when executing.
What is remarkable is the way the restaurants appeal not only to vegans but to everyone who likes good food.
Hoor Alkhaja, Associate Vice President at Dubai Tourism, joined us at #DTTTGlobal 2018. You can watch the full talk below:
Technology can play a key role in creating immersive experiences, by pushing people's senses to the limit.
Arts and culture have become digital and destinations must understand how these changes can be turned into opportunities to attract visitors.
Art has no borders - with digital, artwork becomes global. This turns art into a key element of destination marketing.
Creativity is the most relevant determinant of ROI - it's key to understand how can destinations leverage creativity when creating their campaigns.
It is key to involve everyone in the process - share with everyone and spread smart tourism impact to neighbourhoods.
The speakers agree that destinations still don't see the value in destination certification.
All agree that in a few years all destination websites will have different roles - even if all have made huge investments in these platforms.
There are 4.7 billion active social media users, so if only half of those post just once that's still 2.35 billion pieces of user-generated content.
If we want to consider the wider shift in tourism, we need to look deeper into how people are travelling, living and working today.
Based on the book "Journey to Portugal" written by Saramago, the places described by Saramago, the landscapes and the communities, were revisited.
Features like workspace availability are critical so remote workers can continue to work whilst travelling.
Data Hub allows Finnish travel companies to register and add marketing content reallocated to their company, services and products.
As startups, working to achieve the SDGs is truly something that they recognise is a direction they have to work towards.
Katarina believes this new role of DMOs is as the mediators as well as the hub for knowledge and the one who initiates innovation.
NEOM will be more than a destination - people will live there. Their vision is to create a destination that is net-positive.
The shift from a Management Organisation to a Social Enterprise was a successful transformation.
The co-lab initiative can become a clear catalyst for change, but it will never be a model that can be replicated everywhere.
Communities can teach us a lot, taking time to learn from others whether it's the LGBTQI+ community or indigenous communities.
The risk of the negative narrative on social is that companies simply do nothing out of fear of acting out of step or will face criticism.
With the right insights on destination wellbeing, destinations can use their funding and marketing activities to address weakness at a product level.
Falling in love with Milano was the key thinking behind the campaign concept, which started with the message "it could be just for a date".
Understand what sits at the heart of the success of these three impressive women.
Sweeply is not only trying to improve efficiency and productivity but also ensuring that this improvement finds its way back to service excellence.
The Learning and Development pillar of INSETE organises and delivers educational actions to support, promote and enhance capabilities.
YouGov's data is all about having connected data that allows marketers to explore, plan, activate and track.
Olaf Schlieper starts by building on his long experience in tourism and how today it has arrived at the Metaverse.
Why is user experience (UX) important for destination websites? For Slovenia, the main aim of the website is awareness.
Lottie starts out by explaining that working in the sexy and innovative realm of voice marketing has been a journey, not a sprint.
Helen Berg, CEO of the Smålands Turism, shares how they created this app and which were the main challenges during the development process.
Nicholas ran a workshop where he presented a massive digital canvas full of insights on the ever-changing consumer mindset and ideas.
Lucho explained their journey to become a smart destination with five pillars: Innovation, Technology, Sustainability, Governance and Accessibility.
Tim joined to discuss the rausgegangen.de platform, a website for people to find events and activities.
Viktor and Wiebke joined us for a fireside chat on immersive city guides and opportunities to unlock destination potentials for travellers.
Florian began by explaining that AI for computers is similar to a child learning a new language and speaking.
The panellists share their digitalisation journeys and provide a synopsis of their projects in different sectors.
Adriana and Olivér joined us for a fireside chat sharing their perspectives on circular destination experiences and sustainability initiatives.
Tiago and Sveinn joined us to discuss their views on digitalisation and Artificial Intelligence frameworks, connecting and understanding travellers.
On day 3, Josefine and Tirsa discussed Design Thinking initiatives and projects for sustainability.
Johannes and Nadia joined us for a panel discussion on gamification opportunities in destination strategy.
Sven and Camillo joined us to discuss the various sparks of AR and XR for new approaches in Tourism and Travel.
In this session, Rajneesh and Ondrej provided us with insights on the technology, its prospects and its advantages.
Daniel Ferrer, CEO of eXplorins joined us for a fireside chat on Tourism 4.0 and emerging digital solutions in tourism and travel.
Jonas Rothe, Founder and CEO of TimeRide, joined us at X Design Week for a fireside chat on re-experiencing history with VR time travels.
Following a panel discussion on urban experiences, we were joined by Stefan Liehr and Markus Scholz from Modularfield Records.
In this panel discussion, we hear how pop-up and urban experiences, creativity and innovation could have a transformative impact on the destination.
Nadia Aniff, Head of Marketing at Cape Town tourism, joined us at X Design Week, introducing the 'Find Your Freedom' campaign.
Carolina, the DMO Coordinator at Azores Regional Government, delivered the first DMO talk at X Design Week on the topic of sustainable tourism.
Slovenia is green, Slovenia acts green, Slovenia promotes green.
Sustainability has become one of the most important topics of conversation today, largely highlighted by the rise of overtourism.
Influencer marketing has continued to evolve since the discovery of social media influencers becoming a significantly successful tool.
Augmented reality takes content to another level, adding a whole new layer to the user experience in a variety of different ways.
We speak with Daniel Bury and Teboho Mahlatsi on how they achieve the best experiences for their films.
Contiki and Visit Scotland joined us to discuss the challenges of communicating a largely intangible product.
Visit Norway joined us to share insights on how the DMO completely restructured its processes to centralise marketing efforts and story creation.
Kevin Wright, Vice President of Global Marketing at Travel Oregon, travelled all the way to Oslo to kick things off on Day 1 of #DTTTCampus.
Switzerland Tourism created a fantastic example of a destination website that has been thoughtfully crafted to create something completely immersive.
Recent developments in AI and Machine Learning show us where technology is heading at both consumer and enterprise level.
Being such a big destination, the USA does not lack awareness, however, it does have its other challenges.
In 2020, the Austrian city of Vienna will be celebrating the 250th birthday of the legendary composer, Beethoven.
For this talk, we were joined by an interesting line-up of panellists discussing how data can help to create smart digital-first destinations.
For Visit Valsugana, sustainability is a very important issue but initially, the DMO needed to find a way to effectively manage and develop it.
Visit Finland is taking leadership on sustainability on a national level, enabling an entire country to move towards its sustainability goals.
Visit Faroe Islands has been widely cited within the industry as a destination who is leading the way with bold marketing campaigns.
For the Netherlands, it is estimated that domestic and international visitors will grow from 42 million in 2017 to 60 million in 2030.
Visit Austurland has been developing its story through co-creation and a strong community-based approach.
Rachel opens up by explaining that in the year up to the pandemic, Visit Philadelphia had just celebrated the tenth consecutive year of growth.
The discussion focused on brand, digital, content and key learnings of the process.
Vancouver Island and CrowdRiff have been working together to discuss how to encourage more UGC as part of your social strategy.
The case study discusses how WeGoEu efficiently connects Chinese travellers with European destinations.
South Africa’s digital strategy mainly focuses on four key areas in terms of what the National Tourist Board is working on.
The case study discusses the digital marketing strategy of Lapland to attract foreign tourists from selected target markets.
The case study discussed the impact of the 'Stopover Buddy' initiative by Icelandair on the brand, organisation, and overall growth of the airline.
The talk discusses the holistic approach of Visit Greenland that includes building closer working relationships with everyone involved.
The Hague's Bloggers House has a unique approach to hosting bloggers: facilitating the best possible stay, & working with them to deliver content.
This case study shares the insights from the strategy of Visit California for creating valuable content.
The case study discussed the strategy of Destination Uppsala that adopted a behavioural segmentation based on consumers' decision-making process.
Helsinki Marketing has given itself as a destination a new purpose, adding value to the citywide development, helping Helsinki to thrive and innovate.
The case study discusses the digital transformation journey of Geneva Tourism as a key driver for the future growth of the organisation.
Space Nation has set out to make galactic space travel an attainable and accessible experience for everyone.
Singapore’s marketing strategy aims at inspiring consumers before and after their arrival at the destination.
Geneva Tourism strategy has a strong data-driven foundation utilising visitor insights & content engagement to optimise key objectives & performance.
The case study discusses the initiative of Montreux Riviera Tourism to tap into the growing demand for truly local and authentic experiences.
The case study discusses the DMO journey of Dolomiti Paganella with the application of the St. Gallen Model for Destination Management.
The case study explores how Puerto Rico managed a crisis and rebuilt the brand, giving visitors a reason to return.
Val di Sole developed a sustainable mobility project that involved all the stakeholders of the destination to solve the challenge of overtourism.
The case study discusses a campaign by LAAX, a ski resort in Switzerland that redefined the visitor experience in nature through technology.
'Design Thinking', a creative and highly collaborative process used to visualise ideas, identify challenges, craft solutions & ultimately drive growth
The case study discusses how San Diego's marketing activities have grown & evolved significantly over the last 10 years.
The St. Gallen Model for Destination Management (SGDM) brings a fresh perspective with no boundaries for destinations.
The case study discusses ProColombia's award-winning campaign ‘Colombia, Siente el Ritmo' & how music tourism can be a catalyst for destinations.
In 2018, Ticino Turismo embarked on a great innovation journey that led them to a complete rebranding after 36 years.
The key focus of this case study is how DMOs can partner with a robust strategy for success.
With clear data and partner insights collected with a campaign, Jordan targets its key markets and reposition the destination.
Bogotá Tourism is a great example of a successful collaboration between various tourism players working towards a bigger project of changing the city.
E-Learning can educate and give people awareness of Tourism trends, issues, and industry technology in a relaxed and fun environment.
6.8 out of 10 is the average life satisfaction score among respondents. This is up slightly from 6.7 measured in March 2023.
In this instalment of D EDGE’s annual Hotel Distribution Report, we analyse the last five years of digital booking data.
Intent to cruise continues to be strong among Forever Cruisers and Potential New Cruisers.
The future of AI will depend on the future regulation of AI. Many governments and organisations are issuing ‘AI guidance’
As AI systems become more advanced, it is important they remain under human control and are aligned with our ethical values.
For campaigners and policy makers, this report is a guide to the relationship between the Travel & Tourism sector and nature.
Creating sustainable cities presents a significant challenge for major international capitals.
This is based on the TrippleTM Framework. Guiding you to make meaningful change step by step, with clear goals and actions.
This guide details the latest places to eat and drink, attractions, accommodation and entertainment across Greater Manchester.
Identify the trends of the Italian market to Spain, specifying the segments with the greatest strategic value.
This report intends to serve as a benchmark of redemption opportunities and engagement strategies for today’s credit card reward.
The visitor economy makes a positive contribution to all aspects of life across the Telford & Wrekin borough.
Despite cost of living pressures, Britons remain keen to take holidays both at home and abroad.
Many companies are becoming software companies, creating new digital products to serve their customers and partners better.
Based on research in Q4 2023, consumers demonstrated a strong preference to undertake cruises within their own global region.
The objective of this partnership was to consider a range of viewpoints to help prioritise Nature Positive Tourism actions.
The Travel Experiences Trend Tracker focuses on the in-destination travel experiences industry.
The twelve-month HSA pilot programme tasked HSA locations with forming partnerships to address multiple high street issues.
The twelve-month High Street Accelerator (HSA) pilot programme tasked 10 locations with forming local place partnerships.
The guide outlines the development, application, assessment and adaption processes partnerships need to meet the needs of a place.
Aviation is an essential part of business travel, fostering connectivity and international collaboration.
The term “membership organisation” is broad, encompassing a variety of organisations from trade groups to civic societies.
For the 2023 report, data was collected between January and May 2023, including a full review of official destination websites.
The 2024 Global Travel Trends Report uncovers the driving forces behind why people are travelling right now.
Improved air connectivity and seat capacity are helping to make travel easier, as airlines respond to traveller demand.
Challenges related to climate change have been increasingly stressing the need for the European travel industry to adapt.
This strategy is intended to guide the activities and work programme of South Dublin County Council from 2024 to 2029.
Connecting information across tools, teams, and workflows is essential to optimizing resources and accelerating ROI.
The climate crisis is urgent. Around the world, natural disasters are becoming more extreme and species are being wiped out.
As of 2023, Austria is in the top third place worldwide in the renowned Sustainable Travel Index.
Cities are among the most visited destinations worldwide, however, the capacity to capture overall impact of city tourism varies.
Content trends evolve at the speed of fleeting attention spans and each social media platform has its unique audiences & nuances.
In today’s rapidly evolving marketplace, the concept of customer loyalty is undergoing a significant transformation.
Tourism involves many stakeholders, including public & private sectors, civil society, communities and the visitors themselves.
This explores issues around the growing phenomena of screen tourism, where visitors travel to locations at which films are filmed.
This Tourism Development Framework (TDF) encapsulates the tourism development strategy and framework of Cape Town for 2019-2023.
In recent years, “cancel culture” has emerged as a significant phenomenon in public discourse.
This research aims to investigate and qualify the impact of place partnerships, what they achieve and how they achieve it.
As the pace of cybersecurity threats and breaches accelerates, enterprise security teams struggle to manage risks.
The 2024 Olympic Games will have a profound impact on the tourism landscape of Paris.
Travel embodies the essence of human connection. Revolving around shared moments and interactions that leave lasting impressions.
In 2022, the competition for the 2022 European Capital of Smart Tourism was launched and 29 cities from 13 countries submitted.
Leading organisations are deploying their sustainability strategies and measuring their progress across the entire value chain.
Travel inspiration & booking resources have shifted, impacting content influencing purchases.
The time is right to look to the future and set a 10-year strategy for the Western Australian visitor economy.
In an increasingly competitive, global market Scotland must be able to offer a memorable and unique visitor experience.
Asia new Europe for 2024? As the world gears up for another year of post-pandemic travel, the industry will see Asia take stage.
Climate change threatens all life on the planet, as well as the very destinations that tourism relies on.
The data space is deployed by a consortium of 19 partners from nine EU countries, coordinated by the Europeana Foundation.
Generative AI promises to fuel revolutionary innovation and transformative growth. Driving change demands personal intervention.
The incentives industry continues to see strong performance even as post-pandemic volume pushes start to level out.
This Report reveals the evolution of PR and communications, including increased data reliability, access and interpretation.
The reciprocal relationship between hotels and online travel agents (OTAs) is well understood but there is a changing status quo.
As humans and technology become more entwined, it’s wise to be cautious about where we place our trust.
Artificial Intelligence (Al) is rapidly progressing from speculative buzzword to transformational core business technology.
Placing people at the heart of tourism is key to success in a market where visitors are increasingly looking for connection.
Despite slowdowns in the corporate sector, overall demand within the hospitality industry has remained strong.
For generations, PR, comms and other media relations professionals have operated on the notion that pitching is a chore.
2023 was a positive year for European travel. Industry-wide occupancy, Average Daily Rate (ADR) and RevPAR showed positive trends.
In 2024, intention for overseas travel is generally positive across studied markets, especially among Brazilians and Koreans.
We are now seeing the pace of hotel price growth moderating in 2023 on the back of tempering inflation rates and slowing demand.
The 2024 collection of best practices has been derived from the applications that cities submitted to the competition.
The purpose of this paper is to enhance and facilitate the exchange of best practices in promoting innovation and sustainability.
It is essential that the Living High Streets ethos is understood from the outset. This is a community-led approach.
Between July and September 2023, more than 414 million international tourists travelled globally, a 21.5 percent yearly increase.
The political cycle 2019-2024 has arguably been one of the most turbulent for the EU.
Tourism Jasper has developed a holistic Destination Stewardship Plan with Parks Canada and the Municipality of Jasper.
Merriam-Webster chose "authentic" as the word of the year. In the era of abundance, people are increasingly craving authenticity.
As part of Destination BC's 2023-2025 Corporate Strategy, building a globally competitive tourism ecosystem is essential.
The Glasgow Declaration on Climate Action is a catalyst for urgency about the need to accelerate climate action in tourism.
The European airport community is presenting its contribution to the EU institutions on transport policy.
Since Open AI’s debut in 2022, millions of early adopters have been experimenting with the capabilities of “Generative AI”.
Events are an integral thread in Penrith's Cultural fabric, contributing significant economic and social benefits.
The latest Travel Industry Monitor (TIM) survey highlights continued optimism and strong performance expectations for 2024.
Right now, event planners design experiences without considering attendees’ end goals and that’s setting everyone up for failure.
The arrival of modern, generative AI is as significant as the birth of the internet. It’s set to disrupt all industries.
The report revealed that travellers within Asia had a stronger desire to travel ‘more’ in the next 12 months than any other group.
Tourism is not just an important sector in driving economic growth and job creation but in enhancing social progress.
AI has fantastic potential and can already be used in a very wide array of applications today.
UNWTO has identified the priorities for the sector in 2024: investments, education, youth empowerment, and sustainability.
Leaders today must continually re-envision how their teams work, AI presents an opportunity to focus on the work that matters.
Meeting professionals know that finding the right destination partner is often the first step in executing a successful event.
AI has gained significant attention in recent years and especially in 2023, but AI is not new.
The concepts of value and loyalty have always been linked, to some degree, in American consumers’ minds.
The transition pathway for tourism was developed through an 8-month-long co-creation process in 2021, published in February 2022.
The report looks at the operational and economic ATM performance in both systems since the outbreak of the pandemic in 2020.
In an era defined by rapid technological evolution, airlines are positioning themselves for a digital breakthrough.
After years of waiting to see when corporate travel would be “back to normal,” it’s now clear that there is no going “back”.
With exponential growth and widespread adoption of this tech, generative AI is quickly filtering into many different sectors.
Travel and tourism is a cornerstone of global economic vitality, driving significant GDP growth and employment opportunities.
Amid the shift toward digital experiences in travel, brands have had to adapt their strategies around customer data and loyalty.
With increasing investment in tourism infrastructure, Middle Eastern countries are leading the future of innovation in tourism.
This is the 17th edition of the Global Peace Index (GPI), ranking states and territories according to their peacefulness level.
This study examines tourism as an export-earning sector in Asia and the Pacific.
The Travel & Tourism sector is highly inclusive and diverse, helping to strengthen the social fabric and enrich communities.
Tourism has become a key player in international commerce, outpacing global economic growth.
As digitization in the hospitality industry is fundamental, this year's global study has a focus on digital hotel operations.
In an era marked by unprecedented challenges, we're confronting an ecosystemic crisis transcending mere climate concerns.
Atout France has initiated a reflection aimed at identifying the factors of transformation of tourism and its environment.
Edmonton paves the way for a thriving, regenerative visitor economy by 2050 with its groundbreaking strategy.
In this workshop, you will explore and prioritise core functions of a new AI tool, assess data needs and define the full scope of the AI.
In this workshop you will craft and refine an AI persona for a travel companion app and explore how it interacts with users.
In this workshop, you'll generate ethical feedback and propose solutions for any new AI tool that you want to develop.
In this workshop, you'll explore potential risks associated with AI tools and analyse their potential impact and probability.
This workshop will provide you with a practical guide to overcoming the challenges of AI adoption and achieving success.
A flowchart depicting potential conversations between a large language model (chatbot) and a tourist, highlighting key decision points.
This template guides you through identifying data needs for your Large Language Model (LLM).
This template helps you unleash your imagination and generate creative solutions to your challenges, with a focus on absurd ideation.
This template guides you through a two-part exploration to enhance your understanding of user needs and aspirations.
This template helps you gather valuable feedback on your design ideas through multiple "feedback loops".
This template helps you present your design thinking solution in a clear, concise and compelling way.
This template helps you bridge the gap between brainstorming and implementation by translating shortlisted ideas into concrete action steps.
This template helps you unleash creativity through two rounds of ideation – regular brainstorming followed by absurdity exploration.
"Hills" act as powerful mission statements for specific user outcomes, guiding your project towards user-centred solutions.
This template helps you gain a deeper understanding of your target users and their needs.
This template helps you apply the 5 Whys technique, uncovering the root cause of a problem and fostering creative solutions.
Delve into the exciting world of AI, uncovering its potential, practical implementations, and potential roadblocks.
Brainstorm potential opportunities where AI can address specific challenges or enhance tourism experiences.
The objective of this activity is to help you and your team gather ideas.
Gather your Diverse Empowered Team and lead a workshop to generate a conversation around your destination's development.
Develop regenerative tourism, which provides a holistic way of thinking for all stakeholders build reciprocal and beneficial relationships.
The objective of this activity is to help you set your destination's sustainability strategy out considering everything we have explored.
This activity will allow you to take stock of everything you have learnt through the Sustainability Leadership Programme.
The objective of this activity is to help you and your team gather ideas on Co-designing Strategies for a Sustainable Future.
Sometimes communication can be more powerful than we realise!
This exercise will help you realise the power of effective communication!
The objective of this activity is to help you and your team gather ideas on Sustainability and Effective Communication.
Through this inspirational activity, we want to help you establish a vision for the destination's story towards sustainable development.
This activity will allow you to focus on the types of data that exist within your destination.
The objective of this activity is to help you and your team gather ideas on Leveraging Data & Measuring the Impact.
The objective of this activity is to help you and your team gather ideas on the takeaways provided by the different cases of module 1.
Through this activity, you'll be able to deliver a workshop with your team and peers, but also involve some of your industry's stakeholders.
Through this activity, we want to provide you with all the necessary tools and knowledge to guide a workshop with stakeholders.
Incorporate varied perspectives from the destination in regards to sustainability.
"Everybody can be a designer!" This is the principle you need to remind yourself when you feel you are lacking creativity.
The 12 Stages of Transformation Series is a comprehensive pack of resources created by the DTTT Team.
After conducting market research, it's time to empathise with consumers and embrace their feedback.
If you don’t know where you’re going, you might not get there.
Let's be honest, you cannot do without this template!
Rose, Thorn, Bud and Affinity Cluster are classic and versatile design thinking exercises that enable teams to gather and discuss projects.
Use this template to define who should be involved in your project and in what way.
This template is aimed at phrasing clear and well-defined challenges for businesses to ideate on... and it is fun!
The outcome of this workshop is to get a curated list of solutions and ideas that help overcome a challenge.
Think of your brand as a glass box, transparent, that really conveys a message.
The second phase of the Business Plan For Good is all about understanding stakeholders through 'collaborative research'.
The Business Plan for Good is aimed for medium, small and micro enterprises who are looking at how to reinvent themselves.
In order to stay competitive in the future businesses need to be equipped with the tools and the skills that allow them to readily adapt.
Use innovative contactless technology to develop more efficient, engaging and optimised hybrid experiences.
Take any interaction with your customers as an occasion to learn.
Service Design and Co-design can help you develop extremely relevant digital experiences.
AI isn't about over complex technologies and strategies.
Any kind of digital tool you may use in your business will generate considerable amounts of customer and user data for growth and recovery.
Scaling your business can be daunting due to the amount of tools and resources that can be adopted. In reality, it's simpler than you think.
Now more than ever the industry is going digital.
Transparency means first of all showing the direct and indirect impact of your actions on both society and the environment.
The COVID-19 pandemic has made us aware of the fragility of the global tourism ecosystem, exposing the problems related to sustainability.
Empathy Mapping the Customer Experience.
When it comes to recovery, involving consumers and embedding their feedback can be key to success.
Acceleration of past behaviours.
In this track, we'll guide you through the most relevant actions you can take to restore the confidence of your customers.
Improving Business Efficiency.
The new normality we find ourselves in has heavily impacted the way we work and interact with our customers.
Think big and outside the box!
Scenario mapping is an invaluable tool if you’re trying to determine what the future might look like for your business.
A massive change in people’s behaviour!
For most businesses, recovery planning is the priority.
What opportunities does the Metaverse present and how can we envisage destination experiences if we look deeper at the possibilities?
How can we leverage immersive technology to transform brand experiences and bring the top-of-funnel brand discovery phase to unparalleled le
What are the keys to becoming a smart destination?
How can we work to make tourism an activity which contributes to the net benefit of everybody involved?
Artificial Intelligence has become a trendy topic considering the increased interest in automation and machine learning.
Let’s discuss what it means to make destinations and experiences interactive.
During this workshop, we explore how different technologies can help destinations transform passive experiences into interactive ones.
Due to the nature of destinations, their role has always been heavily discussed no matter if we are looking at national, regional or city to
We're taking R&D out of the research department and making it something that concerns everyone.
Staying up to date with latest destination website trends is hard, especially as things change fast.
The key to success in digital is often closely aligned with destinations' effective and strategically focused approach to tackle projects.
According to the 2016 Food Travel Monitor (WFTA, 2018), 93% of travellers can now be considered “Food Travellers”.
At WTM 2018, the DTTT Team led a Destination Challenge.
Before and after undertaking a process that gravitates around innovation, it is important to measure the success of the performance.
Start innovating with a sprint! This template is the best way to run a sprint in your organisation.
Analytics is a critical aspect to be able to measure which of your activities are contributing to the destination.
The aim of a Centre of Excellence is to use knowledge management to better understand how to set a competitive advantage.
Here, you will analyse if there are opportunities for knowledge exchange between the DMO and the external partners.
In the Knowledge & Insight Sprint, you will work on the internal knowledge exchange and insight of your organisation.
360 Content is a hugely powerful medium for storytelling but creating effective, powerful and engaging VR content isn't quite as easy.
With this template, you are going to explore new technologies to implement in your destination.
Gather the whole team and think about the role of technology, knowledge and innovation inside your organisation.
This Template is the best way for you to start thinking about how to build a content strategy for your partnership campaign.
It is essential to understand what the needs of the DMO are, before trying to identify opportunities.
Start a brainstorming and ideation process to assess and implement the network of partners.
This template will allow you to evaluate your website and compare it to other DMOs' ones.
Here you can find one of the templates that will help you access some of the digital assets of your DMO.
This template is a guide to understanding the 5 Goals.
With this Sprint, you will be able to kick-off your work on performance and measurement.
With this template, finally, you will be able to storyboard your campaigns based on your target audience.
This template helps you brainstorm ideas about how to use data to draw useful insights and turning it into smart data.
With this template, you will be able to work on targeting your audience at each stage of their visitor cycle.
With this template, we are gonna guide you in the creation of stories for your target audiences and channels.
The activity is intended to be completed with your team within the DMO, and if you want, also with your Diverse Empowered Team.
As in the previous on-demand weeks, the objective of this activity is to help you and your team gather ideas.
The case study presents how the Djursland region in Denmark used Mobile Crowd Sensing to gather data about visitor flows and later used it to better adapt their offerings and communication strategies.
This case study demonstrates the value of trialling new and innovative uses of technology to bridge gaps in our understanding of the visitor experience throughout a wide and dispersed geographic area.
Through this case study, you'll be able to understand how, by becoming a member of the INSTO network, destinations commit to continuous measurement efforts at the destination level, embracing the context-sensitive and dynamic nature of the concept of "sustainability" itself.
Through this case study you'll be able to understand what your DMO should look for when entering contracts with intelligence and data providers and how to best use the data obtained to best lead your strategy.
This week we will focus on giving you access to more on-demand content and activities.
This activity will allow you to focus on the types of data that exist within your destination and that you can employ to develop sustainably.
As in the previous modules, the objective of this activity is to help you and your team gather ideas.
This case study will help you understand the importance of proving to be transparent in financial terms and how this links with the increased demand for sustainability in the tourism industry.
This case study will help you understand how different types of data, including scientific data, can be used to tackle sustainability issues from a triple bottom line perspective.
Through this case study you’ll be able to get an overview of how data can be utilised to improve the destination's strategy and how, when available at hand, data can help all stakeholders make better decisions.
This case study will allow you to get a comprehensive understanding of how a regional organisation can build a centralised data hub with the objective of strengthening the destination's data capacity as a whole to better manage it.
Through this case study you'll be able to understand how the collaboration between different tourism organisations can result in initiatives that allow entire regions to improve their competitiveness based on data indexes.
During this week we have prepared a variety of on-demand material for you to explore what we covered in Week 10.
With this live session, we'll kick off Module 3 of our Sustainability Leadership Programme, which focuses on leveraging data and measuring impact.
Throughout this third module, we'll analyse available data by means of setting targets for our organisation's future actions.
Congratulations! You have completed Module 2 of the DTTT Sustainability Leadership Programme. 🥳
With this activity, we want will be focusing on the business angle, as industry practice is at the heart of a more sustainable destination.
Through this case, you will be able to understand how two very different destinations have used certifications methods to aid their path towards more sustainable development.
The case study presents Wonderful Copenhagen's strategy for sustainable tourism and how it contributes to the UN SDGs while addressing sustainability from a triple bottom-line approach.
This case study will allow you to get an overview of the efforts that the key players of the tourism industry are making to guarantee a more innovative and sustainable future by 2030.
Through this case study, you'll be able to understand the importance of addressing sustainability in the organisation’s strategy, operations and relationships with stakeholders to lead transformation in the destination.
Through this case study, you'll be able to understand different ways in which businesses can help contribute to sustainability, as well as the importance of establishing partnerships to achieve your goals.
On the second on-demand week of this module, we're providing you with some other activities that will help you map your organisation's and destination's needs.
Through this activity, we want to help you map out everyone who might be involved in the process of leading sustainability.
As in the previous Module, the objective of this activity is to help you and your team gather ideas.
This case study will help you see how a sustainable strategy can be developed, and how national certification programmes can help clarify the transformation process for businesses.
This case study will allow you to understand the initiatives that Visit Finland has put in place to encourage sustainable development nationally, as well as what local destinations are doing to encourage action within sustainability.
This case study will provide you with an overview of Switzerland Tourism's sustainability strategy, which implements the UNSDGs, and their Swisstainable Programme.
This case study will allow you to understand how biodiversity is negatively impacted by tourism activities and how we can better protect it.
This case study will provide you with a better understanding of the GSTC Standards and the organisations that can benefit from implementing them.
This case study will allow you to be inspired by how other companies within the industry are developing their sustainable strategies by adhering to sustainability initiatives and certifications.
During this week we have prepared a variety of on-demand material.
With this live session, we'll kick off module 2 of the Sustainability Leadership Programme, which focuses on understanding sustainability and its key issues.
The module consists of two thought-provoking live sessions and on-demand materials.
Woohoo! You've completed the first module of our Sustainability Leadership Programme. 🙌
To complete this activity, you'll need to gather your Diverse Empowered Team and lead a workshop to generate a conversation around your destination's development.
Through this activity, you'll be able to recruit a panel that will provide you with input throughout the journey to become Sustainability Leaders.
This case study demonstrates how even those destinations that are at the forefront of sustainability can keep developing new initiatives and improving their sustainable strategy.
This case study provides an integral overview of how businesses can be part of fostering positive growth and sustainable development in the destination.
This case study will give you an overview of how DMOs can achieve sustainability in the destination by taking into consideration all stakeholders and ensuring their happiness.
This resource will help you grasp different lines of thinking when it comes to understanding sustainability as a DMO.
This week will focus on giving you access to on-demand content and activities to start progressing with your sustainability journey.
In this part of the activity, the focus will be on shaping a vision together with your team.
This case study will provide you with examples of how destinations can protect their cultural and natural heritage while taking into consideration the well-being of locals.
This case study will give you an overview of how DMOs can implement design thinking principles and storytelling to create more value around their sustainability strategy.
Innovation and Excellence are parts of the set of values that we presented at the beginning of the module.
This case study will help you understand how the DMO’s activities can improve the life quality of the local community and explore how the organisation can become a sustainability leader within the destination.
For this week, we have prepared a series of on-demand case studies and activities for you and your team to work on depending on your objectives.
The second week of the first module of the Sustainability Leadership Programme consisted of two live appointments. In this section, you can review and rewatch the content of the week.
Throughout this first module, we'll navigate sustainability with the purpose of identifying the main factors that play a role in the sustainable development of a destination.
This is the start of the Sustainability Leadership Programme. In this first session, we explain some key points to better understand the relevance of this programme for DMOs and the tourism industry.
A programme to provide destinations with the necessary insight to help their employees become sustainability leaders within the organisation.